Performance Improvement Specialist
CurrentDesign and produce periodic web-based training presentations and reference books for a large, international network of automotive dealers’ service departments. Responsibilities include:Developing, proposing, and managing budgets;Developing and managing schedules and production team assignments;Gathering and interpreting automotive technical information;Writing and editing web-based-presentation scripts and reference-book articles;Defining, producing, and editing photographs, videos, animations, graphics, and audio assets;Developing and implementing quality processes for client deliverables;Coaching team members to write web-based-presentation scripts and reference-book articles;Managing client expectations and improving client satisfaction
Apr 2011 - Present
