Dan White Email & Phone Number

Sullivan, Il Usa

Responsible for overseeing the day to day operations of a chemical processing plant using D3 and OSI/PI systems.Troubleshoot and repair minor issues. Coordinated and performed loading and unloading of truck and rail loads.

Hired and supervised support firms for offices in Shanghai, China and Mumbai, India.Established networks in compliance with all country-specific regulations. Acted as primary Network and Hardware support for all customers in the Asia-Pacific region as well as off hour support globally. Developed and conducted customer training sessions and drafted training documents.

Based in Singapore to commission a new plant to support an increased need. Serviced new sales offices in Australia, China, India and the Philippines. Performed quarterly site visits and recruited third party firms to provide hands-on support allowing for higher customer satisfaction, response times, as well as an overall reduction in travel costs to support these sites.Hired and supervised support firms for offices in Shanghai, CN and Mumbai, IN and established networks in compliance with all country-specific regulations while negotiating with regional suppliers to continuously reduce cost.Developed and conducted customer training sessions and drafted training documents for newly hired employees allowing quick orientation to primary business systems as well as FAQ illustrated reference documents for English as a second language employees.Reduced supply and maintenance costs by 50% in a 200 user environment through analysis of employee printing needs and removing and replacing redundant equipment.Interviewed and supervised new support employees allocating complete coverage of support and a more satisfied customer base.Coordinated and implemented CCTV and badge scanning systems at regional offices while securing physical and intellectual property.

Analyzed coverage needs, planned and installed wireless networks at N.A locations.Acted as a member of organization integration and implementation team.Acted as a member of teams functionally responsible for supporting Citrix, Network Printing, SharePoint, Blackberry server and Devices, Wireless LANs, Wireless Bar-coding, Mirage internal firewall, and general support of Desktop, Laptop and Thin Client hardware.

Addressed and documented customer issues in a global call center. Performed backups and restores using Backup Exec and Ixos document management. Worked with network engineers to develop a process server disaster recovery and business continuity program

Identified and tracked a Sao Paulo Brazil site issue causing frequent after-hour network outages via a neighboring site and communicated to WAN services team enabling a re-route which provided a stable network environment.Trained new members of Intern program to develop instructional materials and expedite on boarding of qualified support employees during periods of turnover.Created and implemented best practices for backup and storage of key process control server drives permitting quick disaster recovery methods and ensuring business continuity.

Streamlined multi-functional second level support group as a contributor to functional teams supporting wireless bar coding and networking communications, printing, Citrix environments and LAN and WAN communications. Developed excellent relationships with regional counterparts in Belgium and London fostering efficient hands-off active issues and 24/7 support for global customers. Efficiently and effectively integrated a network for newly acquired sites in AL and IL in a timely manner and facilitated immediate training of employees on all business systems.Reduced man-hours for warehousing/shipping and affected error free data entry by conducting site surveys and establishing 802.11 wireless barcode warehouse systems at sites across the organization to comply with new mandates.

A.A.S, Network Management

Activities and Societies: Forensicaturs- Speech and Debate Team Phi Theta Kappa Student Senate (President) Trio - Student Mentoring Program

A.A.S, Network Management

CWLANFE (Cisco Wireless LAN Field Engineer) Global Professionals – Toronto, CA

Cwlanfe, Cisco Wireless Lan Field Engineer

Prohect Management Certificate, Prince 2 Foundations Project Management