Dan Wiegert Email & Phone Number

St. Charles County, Missouri, United States

After five years with Gainsight Enterprise Support I moved over to the Gainsight CS Ops team to manage the setup and execution of CS org related email communication, implement email queue management policies and build out coordinated email research and queue management reporting solutions.

Greater St. Louis Area

I am a blend of a Technical Client Success Mgr and a support Analyst. I serve as the primary point of contact for about 35 enterprise customers, and it's my job to know which customers have tickets,and what their status is even if I don't own those tickets. Aside from that, my job is really to consult and advise. I strive to provide pertinent and.

Greater St. Louis Area

(this was a 5 month contract position)This position was focused on server administration for Amerens' AMI (advanced meter infrastructure) program. The main duties revolved around maintaining the hardware and software required to keep this complicated system running. Was responsible for:- Upgrading server operating systems, and installing/upgrading relevant.

Greater St. Louis Area

• Monsanto (via Signature Consultants) – Creve Coeur, MO March 2016 – PresentApplication Support Analyst
• Provided on-call support for internal resources and external salesforce/dealers regarding an extensive amount of R&D and web based applications.
• Did initial research and troubleshooting for issues assigned, researched web portal login/access issues, assisted coworkers on tough issues, and worked with escalation teams to resolve impacting situations.
• Provided SME support for various internal customer facing sales/inventory applications for both desktop and mobile platforms.

Saint Louis, Missouri

• Collaborated with software developers, architects and engineers in an agile environment to identify and mitigate production issues on the IPS processing platform; was member of a tier 2/3 triage team.
• Provided second and third level support to IPS Operation Support Desk, with a focus on return to service and after-the-fact root cause analysis.
• Researched network web service issues and maintained a fraud analytics platform.
• Collaborated with other analysts to track performance and usage trends to determine operation efficiency.
• Provided documentation on relevant procedures for specific challenges and solution recommendations.
• Worked on UNIX, Windows, and Web Service platform troubleshooting issues with the FICO Falcon platform. Also provided general web service research/troubleshooting assistance.

O Fallon, Missouri

Assisted clients in resolving immediate application access concerns, and provide first and some second level research services for client reported issues. This was similar to previous operations position, but focused on customer issues.Job duties included:- Transaction research and error evaluation- Provided through initial situational analysis of an issue.

Ofallon Mo

• Effectively summarized and provided executive updates on production impacting issues while managing ongoing emergency conference calls.
• Actively involved in the Change Management process. Kept track of planned changes, facilitated change calls and chats, managed traffic moves, escalated issues if change(s) failed.
• Performed Incident Management activities during impacting events, provided incident summary and assisted in follow-up root cause analysis
• Managed ticket creation, internal event communication, facilitated and managed bridge call and chat and responsible for providing simple and fully detailed event summary
• Initiated escalation pages and gathering needed resources for high severity return to service situations.
• Used internal monitoring tools to identify potential operational/client issues

Ofallon Mo

• Developed call scripts, imported and maintained ATM records, and ran and created custom reports.
• Identified potential operational issues with an internal monitoring tool (Gasper).
• Evaluated client issues and gathered needed resources for resolution.
• Provided procedural documentation for both internal and external clients.
• Supported ATM technicians and bank personnel and assisted in issue troubleshooting, or escalation.
• Managed ATM installation and removal process for external clients.

Saint Louis Mo

• Diagnosed ATM issues for resolution.
• Supported ATM technicians with dispatched issues and escalated customer issues.
• Troubleshot remote DES (encryption key) issues.
• Provided emergency issue management services (Crime scene management, emergency ATM moves/access)
• Assisted in the resolution of communication outages
• Programs used: Peregrine, Gasper, Base24 Legacy, Tandem