• To Manage the client facing and production day to day account maintenance for your assigned group of clients on world-wide markets as a including the following tasks.• Margin Calls – issuing, dispute handling• Cash breaks – Input, verification, break resolutions• Balance conversions management and prefunding non deliverable currencies• Internal cash Movements• Collateral management – booking and control management• Cash adjustments – review and process• SSI KYC check/ review and request setup• Clear lines of communication with clients and stakeholders• Ensure communication of daily client margin calls, manage cash and collateral movements, and resolve any cash breaks• Track client margin calls and ensure coverage daily• Monitor and escalate aged client margin calls• Address any issues related to the delivery of daily client margin call files/reports• Receive and manage client margin disputes• Ensure that all queries and problems from clients are resolved promptly and efficiently• Able to meet strict cash & collateral deadlines in a high-volume environment with accuracy • Build client relationships through day to day interactions and prompt issue resolution

• Act as a point of contact for a number of clients, forging strong relationships with individuals at each of these clients and facing them for all operational trade lifecycle queries• Collaborate with the business line (AE, RM, Product) to identify and drive forward key strategies for top tier client relationships • Collaborates with colleagues to find common solutions designed to ensure the best level of client service and adhering to SG policies and procedures.• Hold regular Operational Service Level Reviews with client base to gather feedback on the service provided by SG• Provides support to the business in line with the specific job details and objectives contained in the Evaluation system.• Proactively mitigates potential risks, ensuring that they act within the best interest of the Company and its clients escalating where appropriate.• Recognises established policies and proposes solutions to adapt situations or ideas for improvement. • Provides constructive feedback when suggesting new ideas, promoting simplicity and innovations in a professional manner, actively contribute and embrace change implementation.• Demonstrates accountability, ownership to evaluate and improve own performance, actively seeking feedback where applicable.

• Responsible for the management of a Client Service team looking after the operational needs of a client base covering Energy, Metals and Softs/Agricultural products • Responsible for recruitment, performance management, cross training and motivating the team to move the business forward• Responsible for ensuring all daily controls around risk are monitored and resolved on a daily basis, escalating to regional management as necessary• Responsible for ensuring breaks are minimized by tracking KPI and taking relevant action• Building relationships with top tier clients through regular visits and meetings as often as necessary• Assisting in developing and building an open and strong relationship with the business line key people• Point of escalation for customer complaints and issues, holding responsibility for eliminating exposure to the business• Ensuring KYC is up to date and monitored by the team• Tracking of client pain point issues to resolution, working closely with Client Facing Technology team and Front Office desks and Trading Supervision to meet customer expectations• Managing the progression of the department, monitoring and driving projects in the pipeline for the department, and assessing weaknesses in processes and systems, liaising with relevant departments to resolve problems• Managing all new business migrations and transitions into the team• Leading and participating in key project management work for the department• Leading key initiatives such as liquidity and Governance with other key stakeholders for the department

• Client base covering organisations trading Energy, Metals and Softs products• Developing and managing client relationships• Visiting clients on a regular basis and analysing the operational set up to identify opportunities to optimise and automate client workflow• Reviewing clients and identifying possibilities for new product offerings, clearing and trading services and working with sales team to maximise revenue• Liaising with the front office sales, exchange teams and settlement teams• Providing clients with a first point of contact for trade queries• Analysing client trade queries on a monthly basis and identifying recurring patterns• Managing the daily client margin responsibilities ensuring all calls and payments are processed across client accounts correctly• Transferring funds to Nostro banks, ensuring stipulated funding deadlines and value dates are met• Ensuring that the firms treasury function is advised of non-standard margin movements• Interacting with treasury and client support teams to ensure incoming issues are handed off• Identifying and taking forward improvements to the client margin process• Notifying of exercises and assignments• Notifying clients when first notice day or expiry date is approaching• Dealing with ad hoc project work

• Responsible for the management of a Client Service team looking after the operational needs of a client base covering Hedge funds, Investors, Administrators, Institutions and Professional Trading Groups• Responsible for recruitment, performance management, cross training and motivating the team to move the business forward• Responsible for ensuring all daily controls around risk are monitored and resolved on a daily basis, escalating to regional management as necessary• Responsible for ensuring breaks are minimized by tracking KPI and taking relevant action• Building relationships with top tier clients through regular visits and meetings as often as necessary• Assisting in developing and building an open and strong relationship with the business line key people• Point of escalation for customer complaints and issues, holding responsibility for eliminating exposure to the business• Ensuring KYC is up to date and monitored by the team• Tracking of client pain point issues to resolution, working closely with Client Facing Technology team and Front Office desks and Trading Supervision to meet customer expectations• Managing the progression of the department, monitoring and driving projects in the pipeline for the department, and assessing weaknesses in processes and systems, liaising with relevant departments to resolve problems• Managing all new business migrations and transitions into the team• Leading and participating in key project management work for the department• Leading key initiatives such as liquidity and Governance with other key stakeholders for the department

• Client base covering Hedge funds, Investors and Administrators• Compile, complete and analyse daily and monthly MIS requirements• Maintain up to date documented departmental procedures• Develop and train the different team members to raise their profile and knowledge• Able to meet strict deadline in a high volume environment• Supervise the team to ensure that all day-to-day tasks are completed• Oversee daily client margin calls, cash management and treasury reports• Oversee management of daily client files for reporting purposes• Oversee and participate in client liaison regarding exercises/assignments, expirations and physical deliveries (stocks and commodities)• Dealing with all queries from clients to ensure all problems are resolved promptly and efficiently• Client relationship management, including visits, maintaining up to date records on client issues, minutes, hierarchy structure, development and problems• Develop and maintain the relations between CS/Ops and the business lines, AE and RM’s• Management Information System (MIS) and Know Your Client (KYC) reporting• Project work to improve process flows and automation• Have a detailed knowledge of our Portal offering and able to help the client and the team to utilise its full functionality suite

• Client base covering Hedge funds, Investors and Administrators• Developing and managing client relationships• Visiting clients on a regular basis and analysing the operational set up to identify opportunities to optimise and automate client workflow• Reviewing clients and identifying possibilities for new product offerings, clearing and trading services and working with sales team to maximise revenue• Liaising with the front office sales, exchange teams and settlement teams• Providing clients with a first point of contact for trade queries• Analysing client trade queries on a monthly basis and identifying recurring patterns• Managing the daily client margin responsibilities ensuring all calls and payments are processed across client accounts correctly• Transferring funds to Nostro banks, ensuring stipulated funding deadlines and value dates are met• Ensuring that the firms treasury function is advised of non-standard margin movements• Interacting with treasury and client support teams to ensure incoming issues are handed off• Identifying and taking forward improvements to the client margin process• Notifying of exercises and assignments• Notifying clients when first notice day or expiry date is approaching• Dealing with ad hoc project work

• Investigation and reporting of unmatched trades with daily management reporting of action taken• Claiming and allocation of LIFFE trades from TRS and investigation of trade discrepancies• Sole reconciliation of daily futures clearer positions and cash statements• Sole maintenance and reconciliation of fee accruals, plus clearer commission and interest payments• Reconciliation and payment of brokerage invoices• Static data maintenance of all contracts across all internal systems• Sole liaison with the business desks to ensure the delivery of a responsive and high quality trade support service• Ensuring that all transactions recorded by the traders are cleared on trade date• Submitting transaction files to the global clearers and ensuring that all trades are cleared on trade date• Following up any alleged or unmatched items with the relevant trader or with the clearer ensuring resolution within internal guidelines• Undertaking trade position reconciliations between internal MIS and Bloomberg• Obtaining clearer statements and preparing reconciliations for review by the Head of Derivatives • Following up outstanding items on the Nostro reconciliations• Assisting in the identification and specification of appropriate system enhancements, i.e. whilst managing relationship with current clearers• Providing assistance in delivery and exercise periods ensuring positions are accurate and up to date and notifying traders of action required• Liaison with Funding and Bond Settlements areas