Dan Wilson is a Customer Service Representative at IntouchCX. He possess expertise in performance management, human resources, customer service, employee relations.
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Customer Service RepresentativeIntouchcxWinnipeg, Mb, Ca -
Recruitment ConsultantBioscisionlabs Apr 2024 - PresentWinnipeg, Manitoba, Canada -
Senior Quality AnalystIntouchcx Sep 2020 - Feb 2024Directed multinational rollout of new client interface and tools for the entire Intouch Enterprise, and supported Client in launch.Headed program development and implementation for over 2000 staff worldwide.Client facing presentations, feedback sessions, and development of client tools.Partnered with Multi-national HR departments for development and attrition programs.Development of trend analysis techniques, data pools, and reporting to client and internal… Show more Directed multinational rollout of new client interface and tools for the entire Intouch Enterprise, and supported Client in launch.Headed program development and implementation for over 2000 staff worldwide.Client facing presentations, feedback sessions, and development of client tools.Partnered with Multi-national HR departments for development and attrition programs.Development of trend analysis techniques, data pools, and reporting to client and internal partners. Show less -
Human Resources ConsultantLakewood Children'S Centre Feb 2012 - Mar 2013In the time period concerned with selection and placement of a new director, provided knowledge of Human Resource Strategies. • Advised on effective change management: targeting change leaders, the four stages of change, and transparency of process, with outlining legislation concerning selection criteria.• Instructed on progressive disciplinary process, its implementation, and providing disciplinary document templates. • Instructed on performance management… Show more In the time period concerned with selection and placement of a new director, provided knowledge of Human Resource Strategies. • Advised on effective change management: targeting change leaders, the four stages of change, and transparency of process, with outlining legislation concerning selection criteria.• Instructed on progressive disciplinary process, its implementation, and providing disciplinary document templates. • Instructed on performance management process.• Wrote a Job Description.• Provided rough framework for a job contract. Show less
Dan Wilson Skills
Dan Wilson Education Details
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Division Of Continuing Education, U Of WHuman Resources Management And Services -
Psychology
Frequently Asked Questions about Dan Wilson
What company does Dan Wilson work for?
Dan Wilson works for Intouchcx
What is Dan Wilson's role at the current company?
Dan Wilson's current role is Customer Service Representative.
What schools did Dan Wilson attend?
Dan Wilson attended Division Of Continuing Education, U Of W, The University Of Winnipeg.
What skills is Dan Wilson known for?
Dan Wilson has skills like Performance Management, Human Resources, Customer Service, Employee Relations.
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