Overseeing and implementing Internal Operations and Systems Development, as well as Logistics/Transport planning. Key to this role is working closely with the Managing Director and Operations team to bring new ideas to the table that influence the business direction in a positive and impactful way,Proven Strategist and leader with YOY profit and account growth.Role involves working on system software to tailor it to the business needs through implementation,allowing us to work more efficiently and effectively.Staff management: Holidays, job planning, training and 1-2-1 reviews.Coordinate with Workshop team

Managing a large team in the powered access division in Erith, Kent. Location situated to service a substantial catchment area which includes London and its surrounding areas such as Kent, Surrey, Sussex and Essex.Key to my role is to ensure the constant development of the business to drive revenue and increase our foot hold and share of the industry in terms of trading customers against ROS and ROI.Key to achieving this is through qualified and effective management to steer my team to maximum efficiency and utilisation.Role involves understanding of operations in line with compliance and health and safety.This includes:Fleet management and transport compliance. Expert knowledge of Tachomaster and MasternautCustomer relations to ensure high levels of service.Query handling to maintain a positive customer experience and business relations.PNL management - understanding of budgets. This includes knowledge of equipment value and fleet utilisation so maximum profit is obtained each quarter.Team management - excellent interpersonal skills which encourage forward thinking and contributions from each member as well as a wider understanding and importance of achieving set targets and goals which lead to reward and acknowledgement.

Position taken to run the largest powered access depot in West London and the development of the powered access business model within Sunbelt Rentals to drive revenue forward and capitalise on a large share of the industry in terms of growth and return on investment.During the development phase I worked closely with the innovations team to implement smarter data surrounding the entire powered access fleet. Successfully completed these ideas and best practices to drive business forward for ease of customer service and interaction as a supplier as well as internal benefits at a system level for all Sunbelt employees.

Regional role supporting 3 busy London depots:London West, South and East(Previous supporting roles in to Southampton, Milton Keynes and Hickstead depots)Job roles include, as well as all previous position duties:Regional managementStaff inductionsManagement guidanceSystems migration during acquisitions Cover for leave/sickness and supportStaff Training/CoachingLogistical planningFleet SourcingDay to day report analysisWorking closely with teams to achieve efficiency as a regionHelp drive up fleet utilisation and customers trading per calendar month

Operations controller/manager for London West depot. Currently the busiest depot across the country with a high turnover in terms of income and MEWP hire. Overseeing a team of 10 employees which include drivers and office employees and liaising with the engineering team to ensure our customer service targets are met.Over 100 clients trading at one time requiring a strong focus of my operation skills and experience to ensure we lead the way in customer service and maximum growth in the MEWP hire sector.Key roles include:Depot operations; HSEQCustomer Service Transport LogisticsTeam ManagementPNLsGuidance towards set target parameters through company reports Account management

Position taken on an Interim basis to ensure continued progression in my career.In my short term of 3 months, I managed to achieve and exceed the targets set for me in terms of revenue and development of Redhill branch.As well as this, I managed to set the branch back on track to being successful in returning growth and profatibility for the future by generating new business and smart implementation of positive working methods.

Over 5 years experience gained in traffic management from hire controller to leaving position of depot controller. Expert knowledge gained in running a busy traffic management depot in the Gatwick area. Duties and roles included the following:Liaise with Board of DirectorsManage depot revenue and overheadsManage two satellite depotsManage Workshop ForemanManaging Depot HR (holiday / issues / sickness etc)Managing film / event / phase workManaging scheme / project workManage on call supervisor rotaEnsure depot complies with Health & Safety legislation Liaise with Fleet ManagerLiaise with survey team Oversee Hire Desk / AdminEnsure staff are completing paperwork correctly and promptlyCustomer visitsDealing with queries (customer, invoice, purchase)Appraising staff KPIsAuthorise agency requirementsEnsure yard is secure at all timesCheck sheets for phones / fobs / keys

Management of 3 busy and profitable stores during my time: Croydon, Purley Way and PurleyMaintaining databaseManaging Branch emailsLocating stock and arranging reservationsProcessing deliveries and collections via our databasePromoting sales - creating new business and developing current businessAchieving high monthly targetsCarrying out audit on stock and ensuring figures balanceAnswering telephone callsEquipment testing (high and low risk tools)Maintaining shop in accordance with health and safety legislationMaintaining cosmetic appearance of shopBranch key holder (responsible for attending shop if alarms activated)Branch fire officer (responsible for ensuring evacuation of shop and informing emergency services)Ensuring Account customers satisfaction at all timesManage staffTrain staff with my own experiences