Head of Department- Bosch Digital Customer Touchpoints AP product team.1. Responsible for team management for AP regions (Suzhou, shanghai, Singapore)2. Providing Bosch Digital IT product to Bosch internal business units from customer touchpoints perspective3. Products: Singlekey ID China(Digital User ID management); e-signature (digital signature for online contract); FAQ Robot (Chatbot for online consulting);AskBosch China (GenAI chatbot with LLMs integration); AIGC Open Platform… Show more Head of Department- Bosch Digital Customer Touchpoints AP product team.1. Responsible for team management for AP regions (Suzhou, shanghai, Singapore)2. Providing Bosch Digital IT product to Bosch internal business units from customer touchpoints perspective3. Products: Singlekey ID China(Digital User ID management); e-signature (digital signature for online contract); FAQ Robot (Chatbot for online consulting);AskBosch China (GenAI chatbot with LLMs integration); AIGC Open Platform (Bosch GPTs); Order Management System (for CN ecommerce) Show less

1. Product Manager of Bosch CN corporate loyalty program (MyBosch Club), in charge of establish/setting multi-channel CRM system to connect with multiple digtial touch points (Tmall, JD, Wechat ) to empower Bosch cross-GB online marketing and sales, currently including:· 6x Bosch TM flagship stores· 5x JD Bosch POP stores· 6x JD Bosch Dealer stores (In progress)· 2x Wechat mini-programs2. Product owner of Bosch HQ strategic product CIAM(customer identity&access… Show more 1. Product Manager of Bosch CN corporate loyalty program (MyBosch Club), in charge of establish/setting multi-channel CRM system to connect with multiple digtial touch points (Tmall, JD, Wechat ) to empower Bosch cross-GB online marketing and sales, currently including:· 6x Bosch TM flagship stores· 5x JD Bosch POP stores· 6x JD Bosch Dealer stores (In progress)· 2x Wechat mini-programs2. Product owner of Bosch HQ strategic product CIAM(customer identity&access management) in AP, CIAM serves as leading system for the authentication and administration of external identities (e. g. customers) using an unambiguous identifier as user ID. It therefore is to be used by all applications providing a login to external users (B2B/B2C use cases). Single Sign On allows all users to seamlessly access Bosch applications. Beyond login, CIAM provides a registration and various self services (e.g. forgot password, account deletion) enhancing the user experience and providing GDPR compliance. Show less

Supporting Bosch's new legal entity (BSDT) in enhancing the order management system to optimize both IT and business architecture, aiming to reduce costs and improve operational efficiency. The major challenge arose when joining the project midway, and the newly established business operation team lacked sufficient know-how. As a result, efforts from both IT and Business Structures increased, and financial reconciliation faced delays.With my support, the project achieved the… Show more Supporting Bosch's new legal entity (BSDT) in enhancing the order management system to optimize both IT and business architecture, aiming to reduce costs and improve operational efficiency. The major challenge arose when joining the project midway, and the newly established business operation team lacked sufficient know-how. As a result, efforts from both IT and Business Structures increased, and financial reconciliation faced delays.With my support, the project achieved the following: 1.Successfully passed the internal audit without critical financial and operational risks. 2.Transitioned the Warehouse Management System (WMS) from an agency to an in-house independent WMS. 3.Standardized the operational process for utilizing the Order Management System (OMS). 4.Implemented system automation to optimize manual processes. Show less

Bosch PowerTool Business Unit plan to establish A Unified Membership to engage with Pro-Users, differeciate the Corporate Centeral MyBosch Club, focusing on professionl power users. I am required to support the sponsor business department to initial this project and support as project manager until project go-live, meanwhile to design the solution which connecting central MyBoschClub with the independent PowerTool Club.

CDP stands for Customer Data Platform, which is a technology solution for integrating, managing, and consolidating multi-channel customer data. Its goal is to establish a comprehensive and unified view of customers, helping businesses understand their customers, personalize marketing efforts, and deliver better customer experiences.I serve as the Application Manager, responsible for designing the business architecture and reviewing/selecting vendor solutions from the project's initial… Show more CDP stands for Customer Data Platform, which is a technology solution for integrating, managing, and consolidating multi-channel customer data. Its goal is to establish a comprehensive and unified view of customers, helping businesses understand their customers, personalize marketing efforts, and deliver better customer experiences.I serve as the Application Manager, responsible for designing the business architecture and reviewing/selecting vendor solutions from the project's initial phase. Simultaneously, I gather business requirements from various divisions and consolidate them into IT demands during the implementation phase Show less

1. Responsible for departmental management and operational oversight of a fintech-based aggregate payment solution, overseeing brand payment product operations.2. Efficiently organized and analyzed data reports on product operation channels, consistently gathering and reviewing competitive product information within the market.3. Played a pivotal role in evaluating internet projects, coordinating their development, management, and implementation processes.4. Conducted comprehensive… Show more 1. Responsible for departmental management and operational oversight of a fintech-based aggregate payment solution, overseeing brand payment product operations.2. Efficiently organized and analyzed data reports on product operation channels, consistently gathering and reviewing competitive product information within the market.3. Played a pivotal role in evaluating internet projects, coordinating their development, management, and implementation processes.4. Conducted comprehensive research on target users' behaviors and experiences, utilizing operational data analysis to optimize strategies and plans accordingly.4. Cultivated a profound understanding of payment marketing insights, leveraging this expertise to establish innovative cooperative approaches with Alipay, WeChat Pay and Lakala POS for O2O business scenarios. Show less

As the supervisor of BSH Corporate IT department, focus on digital transition topics&projects to provide and deliver the B2C/B2B eCommerce solution/consultant service to internal APAC business departmentseCommerce：1. Brand Flagship Stores (TMall, Suning, JD.COM) — integrate order data and finance data with corporate SAP backend, integrate supply chain and customer service business and data flow2. WeChat Store — Initiate brand WeChat stores on brand accounts, the after-sales… Show more As the supervisor of BSH Corporate IT department, focus on digital transition topics&projects to provide and deliver the B2C/B2B eCommerce solution/consultant service to internal APAC business departmentseCommerce：1. Brand Flagship Stores (TMall, Suning, JD.COM) — integrate order data and finance data with corporate SAP backend, integrate supply chain and customer service business and data flow2. WeChat Store — Initiate brand WeChat stores on brand accounts, the after-sales technicians can promote the products offline with their own QR Code and get commission.3. Brand Store — Based on SAP Hybris eCommerce product, 2 stores which are direct to consumer and direct to employee eCommerce Mid-platfrom — To suite the multi channel eCommerce environment, initiated the eCommerce mid-platform to manage orders, supply chain(planning, storage, logistics), finance, customer service centralized.Digital Marketing：1. Brand Website — Brand website for Siemens home appliance and Bosch home appliance.2. Hybris Marketing — campaign automation, campaign activity mgt.3. Dealer Locator, Promotor Connected — Locate dealer’s offline stores on map, show campaign information of store, get vouchers online, consult with store promotors online and appoint store visit. Redeem vouchers on visiting the store.CRM：1. Direct Online Booking — Initiated service booking via brand WeChat and brand website2. Online Consulting and AI service robot — Initiated online customer service via brand WeChat and brand website 3. RGC New QR Code Project — Worked as the IT project leader Product QR Code — Print an unique QR code on every corporate home appliances, consumer can register their products, booking services, get digital manual etc,. after scanned the QR Code. Show less

1. In charge of the test software preparation for IOS system stability and performance of Apple computer (Macbook).2. Production line daily maintenance to ensure the producing efficiency3. Seting up test fixtures and calibrating them make sure they are accuracy to be used for automation quality test4. Collection product issues during the producing process and discussing solution with Apple test engineer to optimize the test program&process