Dana Augustine Email & Phone Number

Jefferson City, Mo, Us

United States

Jefferson City

Project lead for implementing DMARC for state of Missouri consolidated agencies.Assist in monitoring email through the ProofPoint system for all State of Missouri consolidated agenciesPerform legal searches upon request for all consolidated agenciesVarious special projectsAssist with email archiving/PST ingestion into Enterprise Vault, etcBack up for Biscom Fax user set ups on servers

Team lead over staff working with Active Directory, supporting five state agenciesProvide technical computer support for Active Directory, creating and updating user accounts and security groups for multiple agencies.Creating and managing file shares on approximately 14 serversWork closely with staff/users to resolve issues with network folders and email accountsProvide technical support for email including Outlook and Outlook ExpressWorking with sever staff to monitor the inappropriate use of network drive space

Jefferson City, Mo

Provide technical computer support, as a backup, for Active Directory, creating and updating user accounts and security groupsDiagnose and resolve advanced software issuesTeam member on the Virtualization project for DHSS, participating in the thin-apping of software and testing in the virtual environmentCreating software packages for distribution through SCCMWorking closely with staff/users as needed to make sure updates and software are installed and current on their machinesWorking with sever staff to monitor the inappropriate use of network drive space

Team lead and liaison within ITSD to coordinate high level issues and situations requiring urgent attentionProvide technical computer support to mainframe, midrange, network and computer users of DHSS programsDiagnose and resolve advanced software issuesPerform administrative duties for the DHSS IT Support Center SharePoint siteMaintain ITSD Support intranet siteCreate, modify and maintain Crystal Reports and work with Perimeter data to provide analysis and statistics for help desk systemsTeam lead in coordinating and participating in comprehensive software testing as well as some hardware testing

Jefferson City, Mo

Responsible for conducting software audits and reconciling software licenses for DHSSTrain DHSS employees in Microsoft Word and Access. Evaluated and edited training materials.Maintain ITSD Support and MOHSAIC intranet sitePackage software to be installed through ZenCreate software packages in SMS and advertised to usersTrack software inventory, and did manual installs of special softwareSecond line of support for software support callsTeam lead in coordinating and participating in testing of Office 2007 as well as organizing, reviewing and writing training materials

Provide technical computer support to mainframe, midrange, network and microcomputer users of DHSS programsDo follow-up on unresolved Help Desk requestsResponsible for conducting software audits and reconciling software licenses for DHSSTrain DHSS employees in Microsoft Word and AccessMOTEC Training CoordinatorHealth Program Representative Missouri Department of Health & Senior ServicesSeptember 2001 – May 2004 Lead Licensing Program Review and evaluate training program accreditation applications and determine whether they meet requirements Assure compliance with regulatory requirements for accredited training providers by conducting field audits Develop/create and maintain databases to track various types of informationPrepare written reports of audit findings, compose correspondence and create surveys and formsAssist in revising statutes and regulations pertaining to lead training program

Jefferson City, Mo

Review and evaluate training program accreditation applications and determine whether they meet requirements Assure compliance with regulatory requirements for accredited training providers by conducting field audits Develop/create and maintain databases to track various types of informationPrepare written reports of audit findings, compose correspondence and create surveys and formsAssist in revising statutes and regulations pertaining to lead training program

Personnel contact, responsible for all correspondence regarding vacancies, requests-to-fill and offers of employment and the tracking of these itemsCreated and maintained spreadsheets and large databases and composed lettersSupervised three employeesTracked salaries and their fund sourceConverted and maintained HTML documents for the IntranetResponsible for coordinating the bureau’s Annual Financial Eligibility Review (AFER’s) projectActive member of committee that revised bureau policies and procedures*If you require additional information on employment prior to 1998 please let me know.

Jefferson City

Bachelor'S Degree, Business Administration And Management, General

Bachelors Of Science, Business Management

Associate Of Applied Science Degree