Dana Chung Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

• Designed and created or updated 12 pieces of online training, using the ADDIE model and incorporating instructional design best practices and methodologies for our 11k+ learner audience; managed project timeline with.
• Managed the Continuing Education program: worked with product managers to communicate and enable technical platform updates to users; reduced hours needed to run program by 25% by defining a new streamlined process.
• Improved internal team processes to increase efficiency and scalability, including a formal needs assessment analysis and post-training evaluation processes.
• Developed four distinct learning personas based on interviews and other data collection methods to drive new training strategy for Qualtrics partner advisory services.

Seattle, Washington, United States

• Developed digital training and enablement (courses, lessons, guides, and articles) for Qualtrics' global Partner Network of 8k+ users.
• Managed the Continuing Education program for partners - work with multiple stakeholders to gather announcements and product updates to send to 7.5k+ people via weekly/monthly newsletters.
• Improved internal team instructional design processes - conduct research and analyses to recommend a formal needs assessment and evaluation process for our team's digital and virtual enablement.

Los Angeles, California, United States

• Led product design and user experience for the online community, including usability and accessibility of website, graphics, and official branding
• Created instructional design and e-learning content through written articles, graphics, and interviews with professionals in the field
• Project managed the launch of our website in August 2021

San Diego, California, United States

• Designed and developed learning products and marketing materials, such as infographics, flyers, and email graphics
• Worked with experts and institutional partners to design, develop, and facilitate in-person and virtual learning activities for underserved K-12 students learning computer science
• Created, maintained, and customized nine different websites built in WordPress using HTML/CSS
• Analyzed learner data and feedback in our STEM programs to determine student self-efficacy and STEM gender/racial biases to improve inclusivity and equitable access
• Coordinated, managed, and troubleshooted technical logistics for virtual conferences with 200+ attendees on Zoom and Hopin: establish timelines, create manuals, and host workshops to train 15+ staff members
• Constructed and evaluated learning outcomes of K-5 computer science events to measure student learning

• Designed and created engaging website manuals and instruction for system users
• Provided user-friendly content, intuitive layouts, and annotated graphics
• Applied proven learning theories and best practices

San Diego, California, United States

• Graded student assignments and exams, as well as provided feedback on student work for a class of over 100 students.
• Worked on a team with a professor and student tutors to discuss how to develop a more effective and interactive online course for future quarters

Los Angeles, California, United States

• Used Statistical Analysis System (SAS) software to analyze data from user testing of an app that was being developed
• Assisted with various tasks for a research project with the United States Navy (e.g.: data entry, data cleaning, app testing)

Bachelor Of Science - Bs, Cognitive Science - Design And Interaction

Bachelor Of Science - Bs, Education Sciences