Dana Cornelius Email & Phone Number

Moorpark, California, United States

Manage a team of 10 modification processorsOversee the intake review for customer’s signed and executed modification documentsFacilitate a monthly knowledge builder for compliance purposesVarious reporting and supervision tasks reported to senior managementManage both on-site and work from home employeesAssist in writing and maintaining policies and.

Moorpark, California, United States

Train new hires that range in experience from none to many yearsConduct a 5 week training course to ensure new hires are ready for their new roleRole-play calls with new hires to provide examplesTravel to various sites to conduct trainingTraining existing employees on any updates and changesDevelop and maintain training materials and job aidsUsing various.

Moorpark, California, United States

Taking calls in a fast paced environmentAssisting both borrowers and third parties working with borrowersEnsuring any questions or concerns they have with their loan was resolvedFollowing up with customers or third parties as neededPromoted to senior representative and began assisting with special projects and reports within the Call Center and with other.

Santa Clarita, California, United States

Managing a team of 3 beauty advisorsCreating lasting relationships with customersMeeting and exceeding monthly sales goalsEncouraging and educating the beauty advisors on productsManaging the store when supervisors and managers attended meetingsEnsuring I have a wide variety of knowledge on beauty products, finding proper products and demonstrating.

Santa Clarita, California, United States

Began as a part-time as a cashierCross-trained in all departments including jewelry, customer service, and any department on the sales floor.Greeting every customer, and assisting with locating items in store and onlineSoliciting credit to each customer while meeting and exceeding application goals set by managementEnrolling customers in the rewards.