Dana Hammond Email and Phone Number

Responsible for managing and coordinating client’s projects, strategies and comprehensive action plans focusing on resources, timeframes, budgets, and risk management. Resolve customer complaints using leadership skills developed over time. Process accounts payable and receivable. Document appropriate information for coordinating the team members. Maintain scheduling of deliveries and installations. Work with present and past customers on warranty products. Prepare memoranda, preliminary reports, and charts showing findings and recommendations. Daily utilization of IBM Application System/400 (AS400), Warehouse Management System and 20/20 Kitchen Design Software, and Microsoft software. Input information to update and retrieve case and related status and information using database systems. Provide technicians with customer and job information and materials needed for job task completion. Followed up with customers to ensure customer satisfaction with the services provided. Other duties as assigned.

Responsible for handling customer inquiries by telephone or email from individual members, groups, providers, and brokers in a customer service center. Troubleshoot and resolve customer complaints. Ensure Responses to inquires are completed timely and according to established service and quality standards. Prepare adjustments for service not properly processed, either systematically or by forwarding to the appropriate area for follow-up or resolution. Maintain accurate records, including timekeeping records. Other duties as assigned.

I coordinated and managed service appointments and estimates for customers. I ordered inventory for home construction elements including siding, roofing, and various handyman projects. Managed MS Access Customer Relationship Management (CRM) program system. Managed projects in Moss Online program and QuickBooks. Maintained schedules for technicians. Informed technicians with customer and job information along with materials required for job task completion. I resolved customer complaints using leadership skills developed over time as well as completing accounts payable and receivable. I followed up with customers to ensure satisfaction with the services provided. Other duties as assigned.

I managed office staff as well as all aspects of office, customer relations, accounting, and freight. I created forms and procedures for invoices, reports, memos, and business needs. I managed all incoming inventory on Finance Express Dealer Management System. I researched and priced out vehicles for weekly auto auctions. I processed and transferred vehicle titles & registrations. I processed tags by utilizing the Virginia and Maryland Computerized Vehicle Registration DMV database. Managed accounts receivable and payable utilizing QuickBooks. Provided weekly status reports that show any vehicle problems, informational disputes, or discrepancies. I maintained confidentiality in all aspects of client, staff, and agency information. Interacted with clients, vendors, and visitors. I performed general clerical duties. I co-managed the upgrade from paper format to digital system of files, processes, and tracking.

I provided customer service while promoting department and store sales. I educated employees on food safety, product knowledge and customer service. I established department goals for sales. Empowered to make exceptions to company policy maintaining a balance between customer satisfaction and financial impact. I managed employees in the preparation of food items. Encouraged changes and continually evaluated processes, products, programs, and services to make them work better. Increase profitability, productivity, and better ways to serve the customer. Worked with others to eliminate waste, simplify the design of both products and processes to improve quality and customer service. I used pre-order tools, planning summary and projection tools to complete weekly orders. Participated in inventory management. Maintained communication with employees. Encouraged employees to pursue appropriate learning opportunities for development. I utilized a computerized system for scheduling, ordering and administrative functions.

I pulled commercial credit reports for building construction, electrical and other industry groups. I would obtain credit reports from Trans Union and Experian. I maintained collection of data for credit reports. I provided customer service to members and administrative support to staff. I managed group meetings which were confidential in nature & conducted website maintenance. I managed extension of credit to customers and ensured accounts receivable and bad debt reporting is accurate and complete. Contacted references on credit applicant to obtain credit history. I participated with management in planning and development of seminars. Assisted clients with accuracy of registration. Maintained monthly expense reports.

I worked in the Construction Operations Department processing new home sales contracts using the Mark System. I verified and processed addendums, change orders, additional options, and house base pricing. Maintained new home contingency addendums and set-up new contract files. Prepared construction start-up packs for new home construction. Updated construction plans for the construction director, closing department and project coordinators. I provided administrative support to all departments within the company. Worked onsite in the construction field providing administrative support and assisting the team in all aspects of construction. Responsible for the main switchboard and greeted customers and subcontractors. Assisted in creating policy and procedures manual. Maintained the conference room schedule. Notarized legal documents. Other duties as assigned.