Dana L.

Dana L. Email and Phone Number

Management - AR/Collections, Billing, and Contract Administration @ [HOONIGAN]
Dana L.'s Location
Aurora, Colorado, United States, United States
About Dana L.

Dana Little has established a professional outstanding reputation as a visionary credit and collections leader with a demonstrated track record of delivering results. Dana has developed and led innovative Credit and Collections initiatives in complex and diverse industries. She has served as Director, Credit/Accounts Receivable Management and Global Order to Cash Leader, of two international organizations. As a leader with 20 years in the direction/administration of corporate credit extension and collection disciplines. Consistent achievement in reducing outstanding delinquencies, lowering days outstanding and maintaining debt/loss ratio goals to increase current and future cash flow. Expertise in the analysis of internal operating systems and controls, and the implementation of programs designed to enhance efficiency/productivity.Dana was the owner at Diversified Recovery a third-party collection agency located in Englewood, CO for 11 years. Dana held multiple state Collection licenses and Bonds along as serving as the agency Paralegal. With extensive experience in credit & collections, collection management, business to business, third party collection with excellent qualifications in financial management, business development/strategies, operations, and project and staff management. Dana has been the keynote speaker at Credit and Collection Risk Management forums and community-based events and is an advocate of education and demonstrates this commitment by proactively covering the costs of books and supplies for training seminars for small local businesses. Dana is known for her legendary ability to build positive lasting relationships with clients and staff at all levels. She makes it a lifestyle to be an open, honest, and respected manager who leads by example through sufficient motivation and training to achieve excellent results. To add to Dana’s diverse experience, her approach is a creative problem solver with exceptional analytical skills. The successful end, Dana is motivated to achieve high-quality outcomes consistently.

Dana L.'s Current Company Details
[HOONIGAN]

[Hoonigan]

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Management - AR/Collections, Billing, and Contract Administration
Dana L. Work Experience Details
  • [Hoonigan]
    Accounts Receivable Manager
    [Hoonigan] Nov 2023 - Present
    United States
    • Accounts Receivable Manager, Collections, Billing, Cash Mgt and Credit, of all Hoonigan locations Headquarter and 45 National and Internal Distribution Centers. Team size managed 7-11 employees (Onsite and remote)• Work closely with various departments and senior leaders to drive process improvements and achieve business goals• Define and implement strategies to optimize end-to-end Accounts Receivable management• Oversee aging receivables, credit limit adjustments, and resolution of credit block issues• Monitored and ensured that billing was processed timely, accurate, and met the needs of customers• Oversee and coordinate month-end and year-end close processes, ensuring deadlines are met while maintaining accuracy in financial reporting• Proactively monitor KPIs and collaborate with team to improve key outcomes, including reducing past dues and enhancing collections efficiency• Supported multiple account software transitions, ensuring smooth implementation and user adoption• Conduct regularly performance discussions and identify opportunities for process optimization• Ensure adherence to debt collection regulations and industry best practices
  • Blusky Restoration Contractors
    Director Of Accounts Receivable And Collection
    Blusky Restoration Contractors Oct 2021 - Oct 2023
    Centennial, Colorado, United States
    Director of Accounts Receivable & Collection, Cash Mgt, of all Blusky housed at Headquarter, 59 DivisionsDirected and coordinated all collection operations throughout the US utilizing a staff consisting of Collection Manager, Collection Supervisors, Cash Application Analysts, and Accounts ReceivableSpecialist.Developed plans and oversaw the implementation of restructuring BluSky Accounts Receivable and Cash Management operations.Partnered with in-house and external attorneys with legal claims.Created and led the selection and placement with Third Party Collection.Leader of eleven (11) mergers/acquisitions migrations. Target focus A/R and Cash Applications Management integrated timely and properly.Provided post-merger guidance to the cash management, accounts receivable teams to ensure. standard company procedures were followed by all team members.Collaborated with Vice President’s, CFO, Controller on all account collections issues.Oversaw the Intent to Lien and liens placement as required.Led Accounts Receivable team of thirteen full-time employees, with four direct reports managing.cash applications, collectorsNegotiated 25% increase in team size, market compensation increases, restructured to improveretention and morale, resulting in improved employee engagement scores.Restructured team to ensure appropriate customer coverage resulting in improved efficiencies.Rolled out career development program for team members, including Individual Development Plans.Streamlined business-wide Cash Application processes by bringing order and transparency withreporting cash application activity to executive staff and manager.Owner of daily review cash application Wire/ACH, Credit Card, and check payments applied accurately within the required same-day turnaround time.Directed and oversaw AR Manager, Supervisors managed in addressing all unapplied payments byimmediate reconciliation between insurance providers, banks, and internal staff.
  • Mittera Colorado
    Ar/Accounting Team Lead
    Mittera Colorado Jan 2020 - 2021
    Denver, Colorado, United States
    Managed the service operations billing team.Communicated with customers to meet billing and receivable expectations, initiated, and implemented process improvements to simplify workflow, and supported corporate for operations, accounting, AP, and AR.Oversaw service billing staff to ensure customer billing was complete and met all customer expectations.Trained billing team, as needed, to ensure procedures were followed for proper invoicing.Provided day-to-day supervision for the Invoicing Specialist, Data Entry personnel.Managed staffing, coverage, scheduling, and account assignments.Monitored and ensured that the billing work product was timely, accurate, and met the needs of customers.Collaborated with internal departments/contacts regarding billing questions, contracts, policies, and processes.Owner for all aspects of customer billing support; attended new customer onboarding.Assisted with billing of difficult customers, problem work orders, and special billing circumstances.Evaluated and monitored current process, while looking for ways to improve and simplify workflow.Adjusted as necessary to balance the workload among the team to meet customer expectations as well as department and company goals.Managed end-of-month close process and deadlines.
  • Omnitrax, Inc.
    Manager Of Credit And Collections
    Omnitrax, Inc. 2015 - 2019
    Greater Denver Area
    Oversaw development and execution of result-driven and dynamic accounts receivable and cash application team optimized timely collections and minimized bad debt losses.Developed, administered, and supervised credit and collection programs, systems, and processes to meet company’s credit and collections goals and objectives. Collaborated with finance, commercial, and operations teams to resolve slow pay/customer disputes. Provided leadership, mentoring, and guidance to team for execution of projects. Set performance goals and provided ongoing coaching of employees to achieve career objectives and cultivate high-performance culture.Built leadership pipeline throughout organization.Collaborated closely with billing to ensure adherence to credit department’s requirements and close coordination of actions of each team.Analyzed trends, patterns, and other indicators to monitor proactively the status of customer accounts; maximized cash collections and prevented company from taking on undue risk.Defined KPIs and monthly cash collections goals; presented other objectives to allow for successful collections activities.Ensured timely and accurate cash application of customer payments.Established and maintained metrics to measure department effectiveness, identified and recommended process improvements for greater efficiencies.Managed bankruptcies to secure claims as appropriate.Managed tariff adherence along with managing and turning security deposits for payment of freight, demurrage, and other accessorial charges.Partnered with third-party collection agency and attorneys relating to outsourcing delinquent accounts.Solely hired, trained, coached new employees. Performed mid-year and year performed reviews.Established process improvement goals to maintain “Best in Class” credit and collections department.Set example and created/led culture of mutual respect, cooperation, and attention to detail to deliver profitable execution on business and personal goals.
  • Imagine Communications
    Order Management And Billing Manager
    Imagine Communications 2014 - 2015
    Denver, Co
    Cultivated team of three order management/billing analysts.Analyzed, reviewed for accuracy, and approved staff invoices before delivery to customers. Provided guidance coaching on correcting errors.Served as point of contact for escalations from various internal departments (professional services, managed services, and sales departments) and customers on any billing issues.Performed invoicing on special project/milestone monthly billing and coordination.Processed project change requests for updates to projects and project closeout process. Facilitated new projects to ensure achievement of all customer requirements from billing perspective.Teamed with commercial representatives, project managers, and stakeholders in clarifying billing requirements on sales contracts for special billing processes.Assisted collections team with collections process by reconciling disputed amounts, invoice corrections, processing credit requests, and reviewing open payment offsets.Created monthly and quarter-end closing processes and reporting.
  • Brownstein Hyatt Farber Schreck
    Manager Of Collections
    Brownstein Hyatt Farber Schreck 2008 - 2013
    Denver, Colorado
    Managed Team Size: 1 individual.Directed daily functions of accounts receivable and collections.Oversaw accounts receivable for 13 different offices across United States.Managed 15,000 clients with sales revenue of $350M per year.Assigned credit limits and reviewed income statements.Managed daily phone collection of past-due and defaulted client accounts for seven branch offices (Albuquerque, Denver, Las Vegas, Phoenix, Reno, Santa Fe, and Washington, DC) and four additional branch offices (Orange County, Sacramento, San Diego, and Santa Barbara)

Dana L. Education Details

Frequently Asked Questions about Dana L.

What company does Dana L. work for?

Dana L. works for [Hoonigan]

What is Dana L.'s role at the current company?

Dana L.'s current role is Management - AR/Collections, Billing, and Contract Administration.

What schools did Dana L. attend?

Dana L. attended University Of Colorado.

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