Dana Stanley Email & Phone Number

United States

San Diego, California, United States

Review, investigate, and maintain fraud/dispute claims by conducting a thorough analysis of client account activity and resolve fraud claims per Regulation E procedures and laws.Investigate unauthorized EFT transfers, high risk account irregularities and secure client accounts from potential ATO (Account Takeover) attempts.Conduct high risk identity theft.

Greater San Diego Area

Operate the SDSU Global Campus IT Helpdesk system through ServiceNow, Google Cloud Services, HiR Reach, and other internal technologies to document, track, and resolve support issues.Monitoring and maintaining various computer systems and learning management networks within San Diego State University Global Campus in a technical support role, such as.

Tempe, Arizona

Utilized enterprise CRM/ticketing tracking system through Salesforce, ServiceNow, PeopleSoft, and other internal technologies to document and track support services.Monitoring and maintaining various computer systems and learning management networks within Arizona State University in a technical support role, such as Blackboard, Canvas LMS, and other.

Washington D.C. Metro Area

Performed technical support and resolved hardware/software issues for various Microsoft hardware and software, such as Microsoft Surface computers and Windows 10, Microsoft Office 365 troubleshooting.Performed product demonstrations and addressed customer inquires for various Microsoft Surface products and services.Performed in-store workshops educating.

Washington D.C. Metro Area

Primary tasks included performing interviews, hiring, onboarding/training, and developing a team of part-time and/or full-time Google Experience Managers that trained retail sales professionals, influence market share and increase brand awareness for Google in big box retailers.Oversee the daily activities by measuring various metrics (weekly sales goals.

Arundel Mills, MD

Conducted consumer facing activities - demonstrate key Samsung device features, assist Samsung users with setup of devices and trouble shoot technical issues.Conducted product training and knowledge training for new Samsung Consultants in order to facilitate customer engagement and sales.Built brand presence through interaction with retailer through.

Towson, MD / Arlington, VA / Bethesda, MD / Chandler, AZ

Provided insightful advice and friendly, hands-on technical support to Apple customers in need.Quickly diagnose product issues utilizing Apple's internal iRepair system; explaining and solving situations with patience and empathy. Reservations appointments ranged from 10 to 30 minutes, depending on the device and situation on a daily basis.After.