I am dedicated to driving growth in new and renewal group sales, focusing on organizations in urgent care and emergency medicine. My role involves identifying and pursuing business opportunities while developing strong relationships with key decision-makers. I excel in creating tailored presentations and proposals, negotiating contracts, and collaborating with internal teams to ensure seamless delivery of CME products and services.I manage large group accounts to ensure high usage and exceptional service delivery, with a goal of increasing year-over-year account value. Additionally, I mentor junior account executives and actively contribute to cross-selling and upselling initiatives. My commitment to understanding industry trends and customer needs allows me to effectively champion customer journey initiatives and collaborate on product development.With a track record of exceeding sales targets and maintaining a renewal rate of over 85%, I focus on leveraging CRM databases for efficient reporting and tracking. I am passionate about enhancing customer experiences and continuously seek opportunities for professional growth within the medical education field.

Account Management o Manage existing group, institutional, and agency customer accounts, including providing the highest quality serviceo Execute an onboarding program for new group, institutional, and agency customers o Execute an ongoing re-recruiting program for existing customers to promote renewal/retentiono Cross-sell and upsell additional services to existing group, institutional, and agency customersSales o Develop new clients based upon specific monthly or quarterly quotaso Assist with cross-selling and up-selling new services to current EB Medicine individual customerso Fully develop viable prospects on existing prospect list and follow up (and close) new leadso Refine personas/market profile on an ongoing basis, and educate colleagues accordinglyMarketing Support o Attend or exhibit at local, regional, and national trade showso Work with Marketing Manager to implement key Marketing initiatives o Champion and support “customer voice” and “customer journey” initiativeso Work with the CEO and the Publisher in development of new service line extensions Sales Operations and Customer Serviceo Fully utilize customer and CRM databases, including reporting, tracking, and updating the systems dailyo Assist with implementing processes and programs to support our customerso Develop and implement new customer service programs for groups, institutions, and agencies

Account Management • Manage existing group customer accounts, including providing the highest quality service• Create and execute an onboarding program for new group customers • Create and execute an ongoing re-recruiting program for existing customers to promote renewal/retention• Cross-sell and upsell additional services to existing group customersSales Operations and Customer Service• Assist with implementing processes and programs to support our customers• Develop and implement new customer service programs• Attend local, regional, and national tradeshows

• Prepared Relias Learning staff to take over all renewal group / site business and account management processes and procedures.• Developed training materials to assist in the integration of AHC Media into the Relias company structure. • Trained order processing and accounts receivable for implementation into Relias corporate structure. • Worked with AHC Media clients to demonstrate how they can benefit from Relias’ products and services.• Continued to manage large accounts for current and prospective AHC Media clients offering them an elevated level of customer service.

As Regional Account Manager, my responsibilities include maintaining a high level of customer service and operational support to both group subscriptions and large online site licenses with CME/CNE testing portals. I also assist in the generation of various marketing plans and product development to meet help meet the needs of our customers.

As the Operations Manager for Groups and Sites, I was in charge of data entry, invoicing, and maintaining user agreements for all large accounts. During this time, I also help implement a new system for keying and set up of group subscriptions and site licenses that was necessary to launch our new, enhanced website.

As a Group Account Manager, I handled the subscriptions of large groups of healthcare providers ensuring that each one received the credits they needed each year. I maintained both the operational aspects including invoicing, online set up and support, and CME credit letter maintenance as well as provided prompt and courteous customer service to both administrators and providers both over the phone and through email correspondence.

As a renewal sales representative it was my responsibility to ensure that our existing subscriber base renewed their CME/CE subscription on time while offering new and existing products that would also be relevant to their interest and needs. I consistently met my sales goals and provided excellent customer service both over the phone and through email .