Dana Thacker Email & Phone Number

Memphis, Tennessee, United States

Serves as Operations Officer for the US Army COE Information Technology (CIO/G6) sharing responsibilities for and participating in planning, organizing and managing all technical and administrative functions for the Memphis District. Manages and oversees the day to day operational controls that service the installation. Involved in the performance of.

Virtual

• Oversee IT Field Operations for the Mississippi Valley and Labs and Centers divisions of the U.S. Army Corps of Engineers
• Establish and implement strategies for fulfillment of contractual duties to maintain high service standards during transition and throughout project for division wide IT initiatives based on GOV directives and goals
• Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours
• Develop supplemental technical and procedural documents required for effective guidance and control of USACE information systems, networks, and programs supporting the command
• Review current workloads and ticket distribution and reassign priorities to ensure service delivery metrics are met without delay
• Prepare technical reports and updates related to IT evaluations and assessments including information and recommendations for future improvements

Northwest, US

• Manages five districts that comprise the Northwest Division of the Army Corps of Engineers IT Field Ops.
• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
• Leads a team of over 30 employees and subcontractors to provide IT services to 6000+ customers, including several VIPs (USACE Commanding General, Front Office and Support Staff).
• Has successfully developed a trusted partnership with the customer and government counterparts to identify areas of improvement and growth.
• Administers priorities, clarifies responsibilities, eliminates duplication and resolves conflicts in close coordination with customers.
• Responsible for overall customer satisfaction, cost control and ensuring the quality of services.

Memphis, TN

• Provide enterprise-wide services for all Information Management/Information Technology (IM/IT) functional areas to include Automation, Communication, Information Assurance, Records Management, Printing & Publications.
• Provide support to end-users for PC, server or mainframe applications, and hardware.
• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties. Recommend system modifications to reduce user problems.

Memphis, TN (IRS)

• Conduct fraud analysis utilizing open-source and classified research on emerging/trending threats and vulnerabilities
• Address differing opinions regarding investigation result while being open to various approaches both within and outside the organization.
• Identify patterns to detect approximate IP classes, clusters, or patterns of suspicious behavior either automatically or matching known indicator inputs.
• Contribute to the continuous monitoring capability, and offer innovative approaches to combat emerging fraudulent activity.
• Perform near real-time analysis of events and execute notifications and escalations within an outlined timeframe of event occurrence.
• Analyze Cyber Fraud Examiners’ incidents and events captured in ArcSight for trends, patterns, or actionable information

Soto Cano AB, Honduras

Provided and participated in hands on expertise and resolution on a regular basis as well as managing the Help Desk and ADPE sections, and served as the escalation point for both.Participated in the implementation of security programs designed to anticipate, assess and minimize system vulnerabilities. Helped establish vulnerability reporting.

Camp Leatherneck, Afghanistan, USMC

Logged and tracked tickets using the Remedy System to make certain that metrics are properly reported.Performed network troubleshooting and configuration.Performed troubleshooting for hardware, software and network communication.Installed new computer systems.Managed and maintained tickets and work request queue.Provided support to end-users for common.

FOB Sharana, Afghanistan, US Army

Responsible for monitoring, operating, managing, troubleshooting and restoring service to any personal computers or notebooks that were authorized access to the network.Dispatched technicians to the customer's location for Level 2 support.Received and logged work requests using the Remedy application.Ensured that the supported customer accurately completed.

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Science (B.S.), Management Information Systems, General, 3.8