Dana Thacker Email & Phone Number

Memphis, Tennessee, United States

Serves as Operations Officer for the US Army COE Information Technology (CIO/G6) sharing responsibilities for and participating in planning, organizing and managing all technical and administrative functions for the Memphis District. Manages and oversees the day to day operational controls that service the installation. Involved in the performance of multifunctional IM/IT activities (network, desktop support, records management, etc. ). Maintains a continuing overview of all programs within the local facility to ensure they are aligned and supportive of the missions.

Virtual

• Oversee IT Field Operations for the Mississippi Valley and Labs and Centers divisions of the U.S. Army Corps of Engineers • Establish and implement strategies for fulfillment of contractual duties to maintain high service standards during transition and throughout project for division wide IT initiatives based on GOV directives and goals• Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours• Develop supplemental technical and procedural documents required for effective guidance and control of USACE information systems, networks, and programs supporting the command• Review current workloads and ticket distribution and reassign priorities to ensure service delivery metrics are met without delay• Prepare technical reports and updates related to IT evaluations and assessments including information and recommendations for future improvements• Maintain accountability of assigned property for technicians on program including PCs, monitors, external hard drives and cell phones

Northwest, Us

• Manages five districts that comprise the Northwest Division of the Army Corps of Engineers IT Field Ops. • Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. • Leads a team of over 30 employees and subcontractors to provide IT services to 6000+ customers, including several VIPs (USACE Commanding General, Front Office and Support Staff).• Has successfully developed a trusted partnership with the customer and government counterparts to identify areas of improvement and growth.• Administers priorities, clarifies responsibilities, eliminates duplication and resolves conflicts in close coordination with customers.• Responsible for overall customer satisfaction, cost control and ensuring the quality of services. • Leads the management efforts for establishing and successfully executing corrective action plans on projects that were challenged in meeting customer expectations.

Memphis, Tn

• Provide enterprise-wide services for all Information Management/Information Technology (IM/IT) functional areas to include Automation, Communication, Information Assurance, Records Management, Printing & Publications and Visual Information. • Provide support to end-users for PC, server or mainframe applications, and hardware.• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. • Simulate or recreate user problems to resolve operating difficulties. Recommend system modifications to reduce user problems.

Memphis, Tn (Irs)

• Conduct fraud analysis utilizing open-source and classified research on emerging/trending threats and vulnerabilities• Address differing opinions regarding investigation result while being open to various approaches both within and outside the organization.• Identify patterns to detect approximate IP classes, clusters, or patterns of suspicious behavior either automatically or matching known indicator inputs.• Contribute to the continuous monitoring capability, and offer innovative approaches to combat emerging fraudulent activity.• Perform near real-time analysis of events and execute notifications and escalations within an outlined timeframe of event occurrence.• Analyze Cyber Fraud Examiners’ incidents and events captured in ArcSight for trends, patterns, or actionable information• Identify fraudulent activity based on transaction data that occurs in a near real-time monitoring capability.• Contribute to ongoing mitigation strategies, based on the knowledge acquired while working in the operational environment• Create releasable finished intelligence products and reports for leadership and law enforcement entities• Coordinate and disseminate the best course of action for the IRS enterprise during cybersecurity events, incidents, outages, and whole-scale extraction of PII on IRS systems• Leverage existing business processes and where necessary define and document new repeatable business processes and procedures• Brief leadership on emerging threats, high profile incidents, and upcoming events to influence the direction of the cyber fraud threat landscape

Soto Cano Ab, Honduras

Provided and participated in hands on expertise and resolution on a regular basis as well as managing the Help Desk and ADPE sections, and served as the escalation point for both.Participated in the implementation of security programs designed to anticipate, assess and minimize system vulnerabilities. Helped establish vulnerability reporting criteria.Coordinated help desk support operations with IT support teams of engineers, administrators, and managers in all offices across Soto Cano AB.Planned, developed and implemented new support policies and procedures by establishing company-wide help desk systems and processes for managing and tracking to provide trend analysis and ticket reporting to management.Analyzed help desk activity and made recommendations for increased organization efficiency and effectiveness.Created long term strategies for growth and preservation and career development plans of the help desk group members by providing the staff with additional training and resources.Conducted periodic performance evaluations and annual personnel reviews for staff members.Coordinated with staff, end users, and department managers to determine requirements for new or modified software and hardware and planned and executed a Life Cycle Replacement of over one thousand nodes.

Camp Leatherneck, Afghanistan, Usmc

Logged and tracked tickets using the Remedy System to make certain that metrics are properly reported.Performed network troubleshooting and configuration.Performed troubleshooting for hardware, software and network communication.Installed new computer systems.Managed and maintained tickets and work request queue.Provided support to end-users for common applications including MS Office, Windows OS and Adobe products.Maintained hardware and software inventories.Assigned rights to share drive folders.Coordinated with other sections (Network Administrators, System Administrators, Information Assurance) to make certain that issues are fully resolved.

Fob Sharana, Afghanistan, Us Army

Responsible for monitoring, operating, managing, troubleshooting and restoring service to any personal computers or notebooks that were authorized access to the network.Dispatched technicians to the customer's location for Level 2 support.Received and logged work requests using the Remedy application.Ensured that the supported customer accurately completed all approved work requests.Provided the customer with the current status of work or service requests consistent with the established timelines.Ensured all work orders were closed out properly and calculated the total man-hours expended, cost of repairs where applicable, and then logged the work order in the automated system.Conducted the class to train new Information Management Officers (IMOs).

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Science (B.S.), Management Information Systems, General, 3.8