Dana Brown Email & Phone Number

Greensburg, Pennsylvania, United States

Working with clients with mental health diagnosis to increase their independence by providing them with the opportunity to be successful and feel satisfied in the enviroment of their choice with the least amount of on-going professional assistance.

Door to Door sales agent for Verizon FiOs

Oversee a team of up to thirty customer service representatives with the goal of optimum sales performance and quality standards. Ensure that each team member’s attendance and sales performance meets the companies and clients expectations. Ensure sales and quality remain at or above goal through regular coaching, training, motivating and monitoring of the team members performance. Perform disciplinary action with representatives if necessary along with appropriate documentation. Provide… Show more Oversee a team of up to thirty customer service representatives with the goal of optimum sales performance and quality standards. Ensure that each team member’s attendance and sales performance meets the companies and clients expectations. Ensure sales and quality remain at or above goal through regular coaching, training, motivating and monitoring of the team members performance. Perform disciplinary action with representatives if necessary along with appropriate documentation. Provide necessary reports and performance updates to management and clients on an hourly basis. Attend multiple daily conference calls with clients of Fortune 500 Companies to ensure that all program specifics are current and also to review performance and new initiatives. Show less

North Huntingdon Township, Pennsylvania, United States

Monitor customer service representative’s phone calls to ensure that they are following all client quality guidelines and procedures. Also provide the representatives feedback to assist the agents in presenting a better sales presentation to their customers.

(Company was bought by TRG Customer Solurtions) Make outbound phone calls to new and existing business clients to sell credit cards for Chase Bank focusing on the features and benefits of the offer. One sale was secured then a full credit card application is processed and submitted on the customers’ behalf to Chase. Strict quality guidelines and disclosures followed on each sale.

School for children with emotional disorders. Provided support to children in a group therapy setting.

• Make outbound phone calls to new and existing business clients to sell credit cards for Chase Bank focusing on the features and benefits of the offer. One sale was secured then a full credit card application is processed and submitted on the customers’ behalf to Chase. Strict quality guidelines and disclosures followed on each sale.

Associates In Applied Science, Human Services

Psychology

Diploma, College Prep

Education record

Mastering the Big 5 Call Center Supervisors Training. Focused on hiring the best employees, developing employees for unprecedented.