Senior Director, Customer Advocacy - Strategic Accounts
Current
Jan 2024 - Present
AeroLeads people directory · profile
Dana Callihan Email & Phone Number
Accomplished Enterprise Software Sales and Customer Success Leader with expertise in Contract Lifecycle Management and Spend Management solutions
at
Icertis
1 work email found
@icertis.com
2 phones found area 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Accomplished Enterprise Software Sales and Customer Success Leader with expertise in Contract Lifecycle Management and Spend Management solutions
Location
United States, United States, United States
Who is Dana Callihan? Overview
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Quick answer
Dana Callihan is listed as Accomplished Enterprise Software Sales and Customer Success Leader with expertise in Contract Lifecycle Management and Spend Management solutions at Icertis, based in United States, United States, United States. AeroLeads shows a work email signal at icertis.com, phone signal with area code 415, and a matched LinkedIn profile for Dana Callihan.
Dana Callihan previously worked as Senior Director, Customer Advocacy - Strategic Accounts at Icertis and Senior Manager of Implementation and Engagement Team at Rldatix. Dana Callihan holds Bachelor Of Science In Education, Corporate Health Promotion & Behavior Modification from The University Of Georgia.
Company email context
Email format at Icertis
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{first}.{last}@icertis.com
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AeroLeads found 1 current-domain work email signal for Dana Callihan. Compare company email patterns before reaching out.
Profile bio
About Dana Callihan
Accomplished Enterprise Sales Executive and Customer Success Leader in the following technologies: contract management, spend management, strategic sourcing, supply chain, human capital management, and customer relationship management solutions. Experience managing enterprise accounts; Experience with Fortune 500 companies.
Listed skills include Saas, Management, Salesforce.Com, Enterprise Software, and 33 others.
Current workplace
Dana Callihan's current company
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12 roles
Dana Callihan work experience
A career timeline built from the work history available for this profile.
Senior Manager Of Implementation And Engagement Team
- Led and managed NA professional services and product support team for the RL Datix contract management software product, Contraxx.
Oct 2022 - May 2023
Senior Director, Customer Advocacy
Icertis is a privately owned software company that provides contract intelligence and AI software to enterprise businesses using a software-as-a-service model.Top sales performer. Proactive customer evangelist and liaison. Sold enterprise CLM and AI software solutions and services to a portfolio of global customers. Responsible for upselling/expansion.
Jun 2019 - Dec 2021
Director, Customer Advocacy
I sold contract intelligence software solutions, artificial intelligence solutions, software services and support subscriptions to customers. Managed a portfolio of customers. Responsible for customer renewals and CSAT. Accomplishments: Presidents Club - Sales Quota AchievementExceeded net revenue retention goal Received FORTE Values Award for Respect
Jun 2019 - Dec 2020
Customer Success Account Manager
- Veristream offers cloud-based visitor management solutions to customers worldwide. In my role at Veristream, I led the Customer Success/Account Manager department with a focus on driving customer adoption, improving.
- Served as a trusted advisor to Veristream’s largest and most strategic Fortune 500 enterprise clients
- Created customer engagement model, playbook, and processes to drive customer adoption
- Exceeded customer retention goal of 110% net recurring revenue
- Won a thirty-six location expansion deal with a leading pharmaceutical company in 2018
- Completed a 126 location global rollout to an enterprise customer
Apr 2017 - Jan 2019
Director Of Customer Success
- As the Director of Customer Success at Conga, I led the Customer Success department responsible for driving customer adoption, delivering customer training, managing customer renewals and helping customers achieve ROI.
- Recruited, hired, and trained five CSMs
- Achieved net revenue retention goal of greater than 100%
- Increased logo retention rate from 93% in 2014 to 98% in 2015
- Sold $500K+ professional services and add-on products in 2016 to existing customers
- Developed a customer scorecard and improved customer health NPS score
Dec 2014 - Feb 2017
Senior Implementation Consultant
A start-up SaaS company focused on Disaster Resource Management software. Company went out of business in 2014.
Aug 2013 - Oct 2014
Customer Success Manager
Tapped to build and grow the Customer Success Management department with one other Success Manager; Led software implementations, customer training, and responsible for product adoption. Focused on strategic alignment with customer stakeholders & project team. Served as a Customer Advocate and functional and business Subject Matter Expert (SME) for.
Jan 2011 - Aug 2013
Sr. Project Manager
Project Management, Software implementation, Customer Training on Intradiam's product suite, and post-implementation services and consulting.Accomplishments:Cleaned up Salesforce.com customer database and helped launch online customer community Met project delivery performance metrics
Oct 2009 - Dec 2010
Sr. Consultant
- Provided global consulting and training on strategic and tactical use of Strategic Sourcing and Contract Management software solutions to Fortune 500 customers. Managed RFIs, RFPs and reverse auctions for direct and.
- Ariba Spotlight Excellence Award
- Ariba Global Services Organization Most Valuable Team Award
Dec 2007 - Oct 2009
Director Of Professional Services
As a Director of Best Practice Services, I assisted customers with implementing strategic sourcing & contract management solutions. I trained customers on basic to advanced functionality of Procuri's product suite and helped customers develop effective and efficient strategic sourcing programs.
Nov 2006 - Nov 2007
Global Sourcing Specialist
Procuri was a private strategic sourcing, contract management, and spend management software as a service company acquired by Ariba, Inc. in 2007.
Apr 2004 - Nov 2006
Team & coworkers
Colleagues at Icertis
Other employees you can reach at icertis.com. View company contacts →
GG
Gautam Ghosh
Colleague at Icertis
Pune, Maharashtra, India, India
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DS
Dhaval Shah
Colleague at Icertis
Pune, Maharashtra, India, India
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AD
Anup Dhiraj
Colleague at Icertis
Noida, Uttar Pradesh, India, India
View →
KM
Ketki Mandavgade
Colleague at Icertis
Nagpur, Maharashtra, India, India
View →
SG
Shailender Gaud
Colleague at Icertis
Pune, Maharashtra, India, India
View →
MS
Mugdha Srivastava
Colleague at Icertis
Gorakhpur, Uttar Pradesh, India, India
View →
PA
Parag Acharekar
Colleague at Icertis
Mumbai Metropolitan Region, India
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AP
Ashish Parida
Colleague at Icertis
Bellevue, Washington, United States, United States
View →
RH
Rahul H
Colleague at Icertis
Pune, Maharashtra, India, India
View →
UT
Umendrakumar Tembhare
Colleague at Icertis
Redmond, Washington, United States, United States
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Gautam Ghosh
Colleague at Icertis
Pune, Maharashtra, India, India
View →
DS
Dhaval Shah
Colleague at Icertis
Pune, Maharashtra, India, India
View →
AD
Anup Dhiraj
Colleague at Icertis
Noida, Uttar Pradesh, India, India
View →
KM
Ketki Mandavgade
Colleague at Icertis
Nagpur, Maharashtra, India, India
View →
SG
Shailender Gaud
Colleague at Icertis
Pune, Maharashtra, India, India
View →
MS
Mugdha Srivastava
Colleague at Icertis
Gorakhpur, Uttar Pradesh, India, India
View →
PA
Parag Acharekar
Colleague at Icertis
Mumbai Metropolitan Region, India
View →
AP
Ashish Parida
Colleague at Icertis
Bellevue, Washington, United States, United States
View →
RH
Rahul H
Colleague at Icertis
Pune, Maharashtra, India, India
View →
UT
Umendrakumar Tembhare
Colleague at Icertis
Redmond, Washington, United States, United States
View →
2 education records
Dana Callihan education
Bachelor Of Science In Education, Corporate Health Promotion & Behavior Modification
The University Of Georgia
C.P.M., Certified Purchasing Manager
Institute For Supply Chain Management
FAQ
Frequently asked questions about Dana Callihan
Quick answers generated from the profile data available on this page.
What company does Dana Callihan work for?
Dana Callihan works for Icertis.
What is Dana Callihan's role at Icertis?
Dana Callihan is listed as Accomplished Enterprise Software Sales and Customer Success Leader with expertise in Contract Lifecycle Management and Spend Management solutions at Icertis.
What is Dana Callihan's email address?
AeroLeads has found 1 work email signal at @icertis.com for Dana Callihan at Icertis.
What is Dana Callihan's phone number?
AeroLeads has found 2 phone signal(s) with area code 415 for Dana Callihan at Icertis.
Where is Dana Callihan based?
Dana Callihan is based in United States, United States, United States while working with Icertis.
What companies has Dana Callihan worked for?
Dana Callihan has worked for Icertis, Rldatix, Veristream, Conga (Formerly Novatus, Inc.), and Emergency Visions, Inc..
Who are Dana Callihan's colleagues at Icertis?
Dana Callihan's colleagues at Icertis include Gautam Ghosh, Dhaval Shah, Anup Dhiraj, Ketki Mandavgade, and Shailender Gaud.
How can I contact Dana Callihan?
You can use AeroLeads to view verified contact signals for Dana Callihan at Icertis, including work email, phone, and LinkedIn data when available.
What schools did Dana Callihan attend?
Dana Callihan holds Bachelor Of Science In Education, Corporate Health Promotion & Behavior Modification from The University Of Georgia.
What skills is Dana Callihan known for?
Dana Callihan is listed with skills including Saas, Management, Salesforce.Com, Enterprise Software, Training, Professional Services, Crm, and Change Management.
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