Dan Adams Email & Phone Number

Languages:Python | Golang | Java | YAMLDevops:Docker | Kubernetes (Amazon EKS) | Vault | Jenkins | Github Enterprise | Jira Cloud | AWS/AzureMisc:New Relic Query Language | New Relic PlatformHard Skills:Debugging code | Debugging service interaction

Undergraduate student in pursuit of a Bachelors of Science, Software EngineeringSoftware/Tools: Windows OS | Office Suite | IntelliJ | Android Studio | VSCode | MySQL | Github | JUnitLanguages: Java | Python | C++ | SQLConcepts: Project management | Software QA | Data Structures | Object Oriented Programming | Database normalization | MVC | MVVM | Independent research | Technical troubleshooting | Online collaboration

Springfield Oregon

Continued the Depot Lead and Technical Support in a large Corporate Environment, as seen below, with additional responsibilities of managing a team of IT Support technicians throughout the Americas region, End User Asset Refresh Project Management, and assisting with M&A integrations.Software/Tools: Microsoft OS, Mac OS, Android, iPhone, ServiceNow, Jira, Office Suite Pulse Secure VPN, JAMF, AirWatch, SharePoint, VSCode, PGP Encryption, ActiveRolesLanguages: PowerShell, Batch, VBA, VBS, PythonTechnical Support Supervisor• POC for IT Support escalations• Maintained consistent one-on-one meetings with team members• Tracked performance metrics and coordinated support• Provided guidance and feedback• Assisted in policy and SOP creation• Financial review and approvals• Engaged in Bi-monthly team leadership meetingsAsset Refresh Service Ownership• Coordinated the Replacement of End-Of-Life devices for End Users on a global scale• Created SharePoint Site for Front End Refresh news and information• Created a SharePoint back-end workflow for automation of asset status and return to IT saving over 20 man-hours per week• Coordinated with internal Procurement teams for the asset purchasing for each regional asset Depot• Tracked and ran metrics on deployments and workload for each regional Depot• Consistently reviewed processes and worked with Development teams to initiate changesIT Support Projects• Assisted in the Migration of End User Workstations from Windows 7 to Windows 10 globally, including travel to remote Satellite sites and Corporate events• Assisted in Emergency global software and asset compliance and remediation due to required patches to prevent malware• Created VBS and VBA scripts to automate recurring support tasksM&A IT Integrations• Assisted in the integration of the user base of multiple companies to the Symantec Endpoint, policy, and procedural standards. These included locations in USA, Canada, and Israel

Springfield, Or

Contracted to Symantec Corp:End User Computing Asset-Depot lead and Technical Support - Asset deployment and Technical Support for Americas Region:Team Lead• Team lead for a team of 5 engaged in the tracking and deployment of workstation machines• Managed work flows, duties, and training• Attended meetings and assisted in policy creation• Worked with management on Continual Service Improvement• Worked with management on the creation of new Service Operations • Coordinated with non-profits for equipment donations• Created set-up guides and various client communicationsAsset Management• Maintained database of assets for over 10,000 items• Performed database updates, tracking methodology, and maintenance• Performed data integrity, data validation, and error checking• Created scripts for post image automation• Created order requests and receipts in Oracle• Retrieved data from encrypted and failing drives• Tracked retrieval of workstation equipmentRequest Fulfillment• Used ticketing software to manage work requests• Imaged, configured, and assigned workstation equipment• Managed a consistent inflow of returned workstation equipment• Data wiping and destruction• Used USB and Hard Drive duplicatorsTechnical Support• Incident Resolution using Service Now ticketing software• Support and troubleshooting for software applications• Troubleshooting issues with hardware• Coordinated with third party vendors to provide hardware failure resolution• Troubleshoot physical network connection issues and switch connections• Root cause analyses for software and hardware malfunctions• Document troubleshooting steps and solutions using Support Ticket software• Perform and troubleshoot backup solutions for clientsTeamwork• Worked independently while collaborating with a global team to document and resolve incidents• Communicated with upper management, team leads, separate groups, and others• Worked consistently with team for workload management

Eugene, Or

Assisted Information Technology manager with simple tasks, complex research, and workstation image creation including:• Maintained and patched several workstations on a weekly basis• Installed workstations• Maintained a manual of workstation documentation• Performed helpdesk duties• Assisted in migrating exchange 2003 to exchange 2007• Performed research on current on information technology technologies

Eugene, Or

Assisted in workstation system administration including:• Weekly system patching• System testing• Creation of document specifying system specifications• Performed research on current on information technology server and network technologies

Eugene, Oregon

Performed silicon wafer fabrication functions in the production of semiconductor devices in a class 1 cleanroom environment including:• Operated equipment in performing alignment, masking, etch, and diffusion• Used sophisticated programs to track and control silicon wafers through the production process• Followed processes, instructions, and procedures as well as written Engineering instructions• Responsibilities included troubleshooting, non-standard processing, and problem-solving• Position required working efficiently from standard procedures and specifications

Bachelor Of Science - Bs, Software Engineering

Associate Of Arts And Sciences (Aas), Computer Network Operations