Dana Doucette Email & Phone Number

Land O' Lakes, Florida, United States

• DAVRON is the specialized executive search and outplacement firm that connects companies with top tier professionals worldwide. Our recruiters match clients' needs with high quality executives and technical experts.
• Civil Engineers
• Structural Engineers
• Architects/Landscape Architects
• Construction Administration
• Project Managers/Estimators/Superintendents

Bellingham, Washington, United States

As a Technical Expert in T-Mobile’s Call Center, I played a crucial role in ensuring that customers receive exceptional service for any technical issues they encounter. I served as the go-to expert for complex technical inquiries, troubleshooting, and support, while working in a fast-paced, customer-focused environment.

Auburn, Washington, United States

I was responsible for managing the patrol team as well as all standing guard positions during my shift. In addition to my supervisory duties, I also conduct patrol hits during all shifts. I keep all required licensure up to date and maintain proficiency in all defensive weapons.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa, FL

In my first year of this role I was solely responsible for regulatory compliance, hiring, and training for my site. Since that time my main job function has been to locate, screen, interview, hire, and train new agents.I completely redesigned our hiring and training process to reflect current needs and regulatory compliance updates. I grew our site from.

Salem, NH

In my role with Windham Professionals I supervised a team of 8-19 agents and 1 lead collecting federally backed defaulted student loans. I compiled daily, weekly, and monthly reports on defined KPIs. I coordinated with our IT team to streamline numerous reporting processes immensely increasing efficiency for all Operations Supervisors. Consistently.

San Diego, California

Working as an EMT for Care Ambulance, I provided Basic Life Support and Critical Care Transport to patients in San Diego County. I maintained local, state, federal licensure requirements, and knowledge of company and county protocols. This role allowed me to hone my critical thinking skills while under extreme duress.

Lawrence, MA

I entered Thompson and Associates P.C. to rejuvenate the failing collection segment of the law firm. After initial restructuring, costs were down over 50% and production increased 300% in my first two months. We reached site capacity by the end of my first year. I created, developed, and maintained new processes and procedures for Operations as well as IT..

Salem, NH

I managed a team of 16 agents on the newly created Debt Purchase department of Stephens & Michaels Associates. I assisted with development of the new department and ensured it was immediately profitable through daily management and motivation of production employees.

Haverhill, MA

CBE Companies (Formerly Nelson, Watson & Associates, LLC) was my first experience in the ARM industry that laid the foundation for my career. I started as an entry level Collector, and was quickly promoted to Team Lead and shortly thereafter Collections Supervisor. I managed a team of 12 agents including one Team Lead. This is where I developed my.