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Results-driven professional with a natural curiosity and a passion for innovation. Certified in AI, Azure, and ITIL, I excel at combining technical expertise with creative problem-solving to deliver impactful solutions. My background in data science, cloud computing, and program management has equipped me with the ability to tackle challenges head-on, and I thrive in fast-paced, collaborative environments.Known for my ability to build meaningful relationships and communicate complex ideas with clarity, I bring both technical depth and emotional intelligence to every project. Whether it's optimizing supply chain processes with machine learning or leading cross-functional teams, I am committed to exceeding expectations and driving transformative outcomes.
Accenture
View- Website:
- accenture.com
- Employees:
- 636296
- Company phone:
- (187) 788-9900
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Senior Program AnalystAccentureSan Antonio, Tx, Us
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Program Management AnalystAccenture Aug 2024 - PresentDublin 2, Ie• Collaborated on machine learning initiatives to optimize supply chain processes, delivering innovative solutions that enhanced operational efficiency.• Managed change requests and streamlined onboarding processes for a $110M contract, overseeing a resource roster of 500+ individuals.• Developed financial models and capital recovery strategies, resulting in improved contract performance metrics.• Strengthened client relationships through effective stakeholder management and clear communication.
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Program And Project Management AssociateAccenture Aug 2023 - Aug 2024Dublin 2, Ie• Analyzed resource utilization and aligned project budgets with forecasts to maintain financial accuracy.• Created comprehensive project documentation, including risk assessments, financial summaries, and project schedules.• Facilitated stakeholder meetings to ensure timely project releases, achieving a 95% on-time delivery rate.
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Customer Engagement Specialist | Operations SupportAspiration 2022 - 2023Marina Del Rey, Ca, Us• Monitored customer transactions to identify fraudulent activities, contributing to a 30% reduction in financial losses.• Escalated fraud trends to management, informing strategic updates to compliance policies.• Delivered exceptional customer support, maintaining a 93% satisfaction rate while managing escalations and complex inquiries.• Streamlined performance improvement initiatives, enhancing team efficiency and compliance with banking regulations -
Senior Account Resolution SpecialistWells Fargo 2021 - 2022San Francisco, California, Us• Resolved delinquent accounts by creating customized repayment plans, improving client retention rates by 15%.• Ensured regulatory compliance by meeting SLA requirements and accurately transcribing customer data. -
Inside Sales Specialist Virtual LoWells Fargo 2020 - 2021San Francisco, California, Us• Maintained a 96% customer satisfaction score by effectively addressing client concerns and inquiries.• Recognized for exceptional upselling capabilities and achieving customer satisfaction benchmarks.• Supported DDA and credit accounts, including personal loans and credit cards, through strategic solutions and customer education.• Demonstrated strong problem-solving, interpersonal, and written communication skills to ensure client success.
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Customer Account Specialist - Technical SupportWells Fargo 2018 - 2020San Francisco, California, Us• Ensured compliance with federal regulations by analyzing and resolving client account claims, effectively reducing fraud and mitigating revenue loss.• Diagnosed and resolved complex system issues in real time, enhancing client satisfaction and retention rates through efficient technical support.• Streamlined account management processes, including fraud reporting, wire transactions, and ACH troubleshooting, improving operational efficiency and adherence to banking regulations.• Delivered exceptional customer service, maintaining a high client satisfaction score and contributing to overall company success.
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Shift LeadWalgreens 2016 - 2018Deerfield, Il, Us• Assisted in managing an 80-member team at a flagship location, fostering collaboration and operational efficiency.• Reduced employee attrition by 11% while optimizing costs and aligning operations with company goals.• Acted as interim Assistant Store Manager, leading store operations and enhancing team productivity during transitional periods. -
Shift SupervisorCharlotte Russe 2014 - 2015San Francisco, California, Us• Led a team to ensure smooth daily operations, fostering a collaborative and customer-focused environment.• Implemented solutions to address and resolve workplace challenges, improving team efficiency and morale.• Enhanced interpersonal relationships and communication skills, contributing to a positive workplace culture. -
Retail AssociateCharlotte Russe 2013 - 2014San Francisco, California, Us• Delivered exceptional customer service by addressing inquiries and ensuring a positive shopping experience.• Demonstrated problem-solving skills by identifying customer needs and providing tailored solutions.• Contributed to store sales goals through effective communication and a focus on client satisfaction.
Danae Huff Taylor Education Details
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Western Governors UniversityCloud Computing -
General AssemblyData Science Short Course
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Salesforce Talent Alliance Career Cohorts
Frequently Asked Questions about Danae Huff Taylor
What company does Danae Huff Taylor work for?
Danae Huff Taylor works for Accenture
What is Danae Huff Taylor's role at the current company?
Danae Huff Taylor's current role is Senior Program Analyst.
What is Danae Huff Taylor's email address?
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What is Danae Huff Taylor's direct phone number?
Danae Huff Taylor's direct phone number is (770) 604*****
What schools did Danae Huff Taylor attend?
Danae Huff Taylor attended Western Governors University, General Assembly, Salesforce Talent Alliance Career Cohorts.
Who are Danae Huff Taylor's colleagues?
Danae Huff Taylor's colleagues are Godha Boinapally, Prerna Prabhakar, Chinky Jain, Lucia Fernandez Madero, Sumita Samuel, Abhijeet A., Vandana Kumari.
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