Danae Huff Taylor Email & Phone Number

San Antonio, Tx, Us

Dublin 2, Ie

• Collaborated on machine learning initiatives to optimize supply chain processes, delivering innovative solutions that enhanced operational efficiency.• Managed change requests and streamlined onboarding processes for a $110M contract, overseeing a resource roster of 500+ individuals.• Developed financial models and capital recovery strategies, resulting in improved contract performance metrics.• Strengthened client relationships through effective stakeholder management and clear communication.

Dublin 2, Ie

• Analyzed resource utilization and aligned project budgets with forecasts to maintain financial accuracy.• Created comprehensive project documentation, including risk assessments, financial summaries, and project schedules.• Facilitated stakeholder meetings to ensure timely project releases, achieving a 95% on-time delivery rate.

Marina Del Rey, Ca, Us

• Monitored customer transactions to identify fraudulent activities, contributing to a 30% reduction in financial losses.• Escalated fraud trends to management, informing strategic updates to compliance policies.• Delivered exceptional customer support, maintaining a 93% satisfaction rate while managing escalations and complex inquiries.• Streamlined performance improvement initiatives, enhancing team efficiency and compliance with banking regulations

San Francisco, California, Us

• Resolved delinquent accounts by creating customized repayment plans, improving client retention rates by 15%.• Ensured regulatory compliance by meeting SLA requirements and accurately transcribing customer data.

San Francisco, California, Us

• Maintained a 96% customer satisfaction score by effectively addressing client concerns and inquiries.• Recognized for exceptional upselling capabilities and achieving customer satisfaction benchmarks.• Supported DDA and credit accounts, including personal loans and credit cards, through strategic solutions and customer education.• Demonstrated strong problem-solving, interpersonal, and written communication skills to ensure client success.

San Francisco, California, Us

• Ensured compliance with federal regulations by analyzing and resolving client account claims, effectively reducing fraud and mitigating revenue loss.• Diagnosed and resolved complex system issues in real time, enhancing client satisfaction and retention rates through efficient technical support.• Streamlined account management processes, including fraud reporting, wire transactions, and ACH troubleshooting, improving operational efficiency and adherence to banking regulations.• Delivered exceptional customer service, maintaining a high client satisfaction score and contributing to overall company success.

Deerfield, Il, Us

• Assisted in managing an 80-member team at a flagship location, fostering collaboration and operational efficiency.• Reduced employee attrition by 11% while optimizing costs and aligning operations with company goals.• Acted as interim Assistant Store Manager, leading store operations and enhancing team productivity during transitional periods.

San Francisco, California, Us

• Led a team to ensure smooth daily operations, fostering a collaborative and customer-focused environment.• Implemented solutions to address and resolve workplace challenges, improving team efficiency and morale.• Enhanced interpersonal relationships and communication skills, contributing to a positive workplace culture.

San Francisco, California, Us

• Delivered exceptional customer service by addressing inquiries and ensuring a positive shopping experience.• Demonstrated problem-solving skills by identifying customer needs and providing tailored solutions.• Contributed to store sales goals through effective communication and a focus on client satisfaction.

Bachelor Of Science - Bs, Cloud Computing

Data Science Short Course

Education record