Dana Eaves Email & Phone Number

Raleigh-Durham, North Carolina Area

Auto Adjuster- bodily injury claims

Reviewed claims handling processes of individual insurance companies.Also reviewed marketing practices of agents for those companies to ensure compliance to NC Dept of Insurance standards.

Coordinate scheduling of mediations, travel, depositions, hearings, and meetings of four attorneys. Coordinate schedules of multiple attorneys, clients, mediators, court reporters, and venues.Set up attorney visits to clients at their convenience and the convenience of the attorney.File motions, subpoenas, requests for extension of time to answer discovery and other legal correspondence with Superior Courts, the Industrial Commission, and other attorneys. Act as liaison between plaintiff firms and claims adjusters.Review medical records and assemble as necessary for review by attorneys

Reviewed policies for appropriate coverage for complex personal and commercial lines claims.Investigated claims, took recorded statements, coordinated vendors, analyzed photos, interpreted contracts and state laws and then determined liability.Effectively communicated claims process to insureds, claimants, and agents.Negotiated settlements of general property damage and bodily injury claims.Issued denials when necessary.Coordinated district court litigation files with defense attorneys.Managed caseload while meeting company deadlines and assisting other team members with their claims while out of the office.

Facilitated litigation files, complex liability and injury files, automobile property damage claims, simple third party injury claims and simple liability claims.Investigated claims by taking recorded statements, researching statues, and consulting company attorneys for opinions.Attended mediation in order to evaluate litigation cases and determine course of action.

Evaluated and managed automobile property damage claims and rental in a new paperless unit. Member of team that established work processes.

Determined liability and coverage for automobile accidents. Handled all property damage including total loss paperwork, repair supplements, rental bills, and other people's property damage. Reviewed and paid medical payments coverage claims.Met with claimants and insureds face to face to explain estimates and repairs process.

Handled claims in a fast paced environment involving liability investigation, minor injury claim settlements, automobile property damage claims including diminished value and some personal property claims. Created guidelines to streamline workflows and promote consistency in team handling of files Subrogation Unit Specialist 2005 Effectively adapted to subrogation environment and contributed to team success in exceeding collections from previous year by one million dollars.Coordinated collections efforts with collection agencies, outside vendors, attorneys and uninsured individuals.Filed and answered Arbitration Forums claims. Defended our liability decisions and collected funds from other insurance companies.

Published the monthly/quarterly/annually sales and cost figures so that company can analyze profit gains and losses.Teamed with Arthur Anderson Consulting on project for new accounting system.As cost accountant in an actual poultry processing plant for a year, produced report weekly that showed plant production and efficiency. Report also went to corporate office for sales and cost margin analysis.

Bs, Business Administration

Activities and Societies: Member Of Phi Mu Sorority Dorm GovernmentAccelerated Administrative Applications Class - Word, Excel, Power.

Bs, Business Administration

Activities and Societies: Phi Mu Sorority

Health Services/Allied Health/Health Sciences, General

Updated chemistry and biology knowledge with classes. Obtained CNA licensure.