Dana Gibbs Email & Phone Number

Grand Rapids, Mi, Us

Rockford, Michigan, United States

Grand Rapids, Mi

Grand Rapids, Michigan

-Key player from the onset in the development of the company's new operating system-Opened a new call center in a different state.-Launched the first team in the company in the new system.-Created an depth interview to reduce turnover from employees that interview well but perform poorly. -Targeted problem solving, ability to empathize , creativity, personality alliance with company culture, ability to think critically, and reduced turnover from early job abandonment during training.-Doubled the size of the business to business outsourcing division (myService).-Onboarded a 1.5 billion dollar client.-Developed a new era of training with ABA training aspects to enable successful rapid learning of a large amount of information-Created and launched the Second Chance Program to give people on parole a second chance in life and in the workplace.

-Set up 30 additional retailers-Created 41 work flow documents with visual diagrams-Restructured the myService process-Researched the consequences of arrested development in employees and the impact of it in the workplace and solutions as an employer; presented information to the CEO and implemented 5 of the proposed solutions. -Set up pilot program for a 3.2 billion dollar retailer-Created the first full back end customer service team-Created the Vendor Chargeback program-Created the Freight Claim handling process-Improved communication between retailers and Montage personnel

United States

-Responded to over 2700 survey responses-Created survey to research most effective communication methods for clientele-Increased star rating on Google by 142% in five months-Incurred 7 positive customer ratings on the BBB-Provided projection analysis of customer satisfaction-Created technician score cards with detailed customer ratings and comments-Worked with highly escalated consumers on all platforms and whenever possible, provided favorable resolutions for all parties - above all, an advocate for the consumer who wished for their voice to be heard.

NadaKiju is a business that offers innovative solutions to customers with unique requests. NadaKiju hand makes custom products for customers who prefer high quality items that can't be found on the market already. Whether it be a kitchen table or crocheted baby booties, NadaKiju can create the product the customer desires.

Brookings, Sd

- inspire and enable all young people, especially those who need us most, to realize their fullpotential as productive, responsible, and caring citizens- aid in the emotional, physical, and mental development of children- mentor children who may not have the best role models otherwise- instill confidence and self esteem in those who are most vulnerable- facilitate deeper and continued learning through play, critical thinking, and academics- encourage exploration in interests, even those they may not have discovered yet

- inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens- aid in the emotional, physical, and mental development of children- mentor children who may not have the best role models otherwise- instill confidence and self esteem in those who are most vulnerable- facilitate deeper and continued learning through play, critical thinking, and academics- encourage exploration in interests, even those they may not have discovered yet

United States

I help people find the solutions to all the needs they have!

I helped customers find the perfect bike for them. Each person had a unique story and background and had different needs and uses for a bike. It was important to me to not only find the right bike for that customer but to also fit them perfectly so that they enjoyed their rides to the fullest extent possible whether they were racing, commuting, or riding for pleasure. When I wasn't on the floor, I was in the back working on repairing bikes that had fallen out of grace and restoring them to the former glory their owners had once known them by.

United States

Helped manage the restaurant through many angles and given opportunities.

Master Of Business Administration - Mba, Organizational Behavior, 3.63

Bachelor Of Science (B.S.), Human Development And Family Studies, 3.49

Activities and Societies: Shotokan Karate Club Women's Rugby Club