Dana Gloger Email & Phone Number

Tel Aviv District, Israel

Tel Aviv, Israel

• Customer success manager for Expo-Net, a construction project management solution (SaaS) created by ICS (Internet Commercial Services).
• Managing and developing strong long-term relationships with Expo-Net users from leading companies.
• By having a deep understanding of the product, providing guidance for new and existing users, training them, solving ongoing issues and aiming for user adoption and satisfaction.
• Working closely with stakeholders in the company, allocating resources to solve users’ problems and making sure that the solutions are given on time.
• Being the voice of the users: allocating users’ feedback, communicating their needs and pain points to ensure new features are developed according to these needs.
• Improving our team’s workflows to be more efficient and effective and improving our backoffice system.

Tel Aviv, Israel

• Lead web development projects by managing designers, developers and content writers.
• Made sure the projects met customers’ needs and were done on time according to schedule.
• Created brand marketing strategy for customers, prepared pre-sale and post-sale presentations, defined the goals for each project, as well as monitored and presented the success metrics.
• Managed Facebook pages,run and optimized Facebook and Google ad campaigns, being in charge of all the web visibility according to the defined marketing strategy.

Tel Aviv, Israel

• Present creative work to clients based on creative ideas according to their needs.
• Participating in brainstorming sessions with design teams and copywriters in order to create the perfect and most suitable marketing strategy for the client.
• Define advertising budgets and formulate marketing strategies by writing briff