Danai Spyrou Email & Phone Number

Portugal

Lisbon, Portugal

• Handle abuse complaints regarding DMCA, Trademark, Phishing, CSAM, ICANN domain compliance and escalated issues
• Handle and manage Takedown notices on behalf of Cloudflare and investigate account compromises and take-overs through to resolution
• Daily reviews of financial transactions for fraud using internal and external applications
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of… Show more
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction
• Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion Show less

Lisbon, Portugal

• Handle inbound abuse reports of Cloudflare customers and monitor the everyday operations for malicious patterns and suspicious behaviours
• Identify and address intentionally malicious behavior by our customers (e.g., phishing, malware, DMCA, copyright trademark, spam, CSAM)
• Performed thorough analysis of customer accounts and data to detect suspected fraud activity, analyzing transaction patterns to expose prevailing fraud trends, and adeptly summarizing investigation findings in… Show more
• Performed thorough analysis of customer accounts and data to detect suspected fraud activity, analyzing transaction patterns to expose prevailing fraud trends, and adeptly summarizing investigation findings in excel.
• Collaborated with cross-functional teams to design and implement Trust & Safety measures to enhance user safety and prevent abuse
• Investigated and responded to legal and law enforcement requests in a timely and efficient manner

County Dublin, Ireland

• Protect Tinder’s ecosystem and its community, investigate abusive reports, handle escalated emails, and provide prompt solutions to the customers
• Conducted quality checks on moderation processes, escalations, and third-party moderation team activities
• Participate in creating and refining Tinder user policies, ensuring a comprehensive and user-friendly framework that aligns with the evolving needs of the platform and its diverse user base
• Collaborate closely with the rest of the… Show more
• Collaborate closely with the rest of the community team, PR, and Legal
• Design and implement scheduling projects and workflow planning

County Dublin, Ireland

• Content moderation for the DACH and FR market, review critical incident types and accounts, and provide detailed safety investigations
• Investigate, document, and follow up on safety-related escalations and correspondence
• Provide clear, helpful, and complete responses to time-sensitive requests and escalations
• Maintain open, thorough, and regular communication with team and in-house counsel
• Deliver quality results within external deadlines and internal SLAs
• … Show more

Athens, Attiki, Greece

• Read through original material and rewrite it in the target language
• Ensured accurate writing quality, readability, & consistency across all material
• Editing, copywriting, and proofreading the texts before publication
• Curation and supervision of website's activities

Leiden, Netherlands

• Support and distribute Brill’s products that are about to go in production
• Assisted the management of the distribution of book cover files to internal and external parties
• Creation and presentation of webinars for Brill's online products
• Inventory and update of Brill’s backlog titles and products
• Fielding and processing internal information requests
• Tasks related to the maintenance of Open Access of Brill's products

Vienna, Austria

• Worked and cooperated with the technical staff for the preparation of exhibitions
• Managed correspondence and monitoring visitors
• Social Media Management & Photographic activities
• Tasks related to administration, correspondence, and customer service

Berlin Area, Germany

• Coordinated the day to day operation of the gallery and exhibitions
• Responsible for the events, the safety of the gallery's collection / computer systems
• Social Media Management and Promotion
• Tasks related to administration, correspondence, and customer service

Berlin Area, Germany

• Hands-on support of the exhibition ‘Max Liebermann and Vincent van Gogh’
• Support of the museum’s press and public relations
• Responsible for the technical activities of the exhibition, such as the graphical preparation of the museum’s questionnaire and translations

Master Of Arts (M.A.), Media Studies: Comparative Literature & Literary Theory

Erasmus Programme, Publizistik- Und Kommunikationswissenschaft

Bachelor'S Degree, Communication, Media, And Culture