Dana Loux Email & Phone Number

Springdale, Arkansas, United States

Sys/Net Admin role coupled with second-tier IT support to ~15 Technicians and various department heads across 3 main hospital campuses and numerous clinics.Conducted MDF and IDF operations.Key skill sets acquired:Facilitating vendor & department collaborations, providing IT solutions.Cisco Catalyst Switch management via iOS.Conducting Data backups with IBM AS400 systems.APC and TrippLite UPS/PSU installation, IP designation and utility configuration. Remote server and client configuration via Vsphere, SFTP, RDP, and Dameware, respectively.Cisco AP configuration via Wireless Lan Controller.In addition to previous experience, worked with vendors to deploy Crowdstrike Falcon Sensors on 1400+ clients.New server setups including Type 1 hypervisor upload, configuration, VM Windows & Linux ISO deployment.Client information documentation using Bluecat Address Manager.User, group, and access management with One Identity Active Roles.

Rogers, Arkansas, United States

Conducted datacenter operations.Conducted physical maintenance and upgrades to Dell Poweredge ESXi hosts and otherwise maintained server and network infrastructure with meticulous adherence to policies.Configured and deployed Virtual Machines for test & production environments in VSphere.Regularly collaborated with Azure DevOps operations team working in Vertica SQL to ensure migrations, backups, DRs, and general server functionality didn’t need attention.Managed VSAN production-environment server replication with VEEAM.Executed the migration of legacy Windows 2012 servers to Server 2019 & 2022.Utilized PTRG Monitoring service. Deploying, managing, and using sensors for mass storage & database capacity, UPS and PSU performance and voltage-overload monitoring, Server CPU, memory, and storage statuses, data center server rack temperatures, etc. Managed user accounts and group policies across all business sectors using Windows Active Directory, Group Policy, and Azure AD sync.Wrote PowerShell scripts for centralized server auditing and management.Deployed Crowdstrike Falcon Sensor on end-clients and monitored admin console.Fortified Pure Data Storage from ransomware by spearheading SafeMode Snapshot implementation project.Provided prompt service to end-users, onboarded and trained new employees, and performed various other tasks as assigned.

Fayetteville, Arkansas, United States

IT Infrastructure Administrator for a K-12 independent school.Key Skill Sets Acquired:Apple/Macintosh client management for a campus with 500+ users.HP Aruba and Ubiquiti switch configuration. Naming, VLAN, Interface, and IP/subnet assignment via CLI.Palo Alto Firewall management, including access & web filtering, QOS, and GlobalProtect VPN.Cisco Meraki Cloud access point and camera system deployment. Shoretel VOIP systems.VMWare virtual machine management. Zendesk customer support ticket software.Microsoft Office 365 and Google Administration.Linux & Windows cmd prompt.Patch-panel, switch & server closet management.

Fort Smith, Arkansas

Field Technician role responsible for signal transport through various nodes and cable to provide internet, TV, and phone services to local homes and businesses.Delivered thorough & attentive customer service inside their respective residents and businesses. Outpaced local team members in Fiber network implementation, becoming one of the top performing fiber splicers in the region. Garnered a reputation for top-tier demarcation work and cabling. Making fiber, coaxial, and category cable terminations with utmost care & accuracy to ensure efficient SoHo & business networks. Multimeter tested field and premise lines for faults & repaired/replaced as necessary.Safety awareness training including, but not limited to: Smith driving & vehicle safety, ladder climbing & pole gaffing, hand & power tool safety, working with asbestos.Assigned to train and mentor new employees after they have completed initial training.

3400 Rogers Avenue, Fort Smith, Ar.

Sweet Bay is a locally owned coffee shop with several locations. I managed the flagship store that has yearly sales of ~ $1.1 million. Trained, supervised, and mentored new employees; motivated staff to meet/exceed established sales goals and objectives; attended to all aspects of the customer experience; oversaw daily operations; took catering orders from customers and arranged payment; maintained customer relationships; drove sales of new products. Ensured employees provided the highest standards of customer satisfaction and quality service at all times. Analyzed efficiency issues and implemented improved processes to address them. I made great coffee, baked goods, prepared food in a supply-line style kitchen, managed money, POS systems, cash registers, book-balancing, and cash deposits.

105 Auto Mall Drive, Dinuba, Ca

Worked in various creative departments of the church. Directed video announcements, design graphics, set-up, maintain, and design stage lighting, structure and organize events, as well as other various jobs dealing with any kind of media and/or production.

3100 Briar Cliff Avenue, Fort Smith, Ar. 72904

Trained under various forms of media communication in print and digital forms, including billboards, web, in-house projected screens, social media and bulletins. Created logos and developed skills in effectively communicating information in a highly efficient, creative, and legible manner. Skills listed but not limited to: Graphic and Web design, stage design, sound engineering, and live/studio video recording and some editing.

Fort Smith, Arkansas, United States

First job in any industry.Performed duties in compliance with my roles such as: Aiding colleagues in the customer service experience whenever needed. Cleaning duty in any capacity in a fast-paced environment.Table and chair clean-up and sanitation after use. Routine trash emptying and liner replacement. Sweeping and mopping of entire restaurant.Clean-up of outdoor space including gardening. General electrical appliances upkeep including lights and sound equipment.Met and exceeded duties outlined by supervisors daily.