A tech-savvy, strategic leader with extensive experience delivering business outcomes by executing complex IT and digital initiatives, building partnerships and customer relationships, designing and automating processes enabled by modern technologies, and ensuring adoption and sustainable solutions. Skilled in effecting change across business units to increase our bottom line. Proven track record of executing digital strategies that save customers and organizations millions.I started my career as a CRM consultant working for two firms over nearly a decade where I learned and became passionate about solving customer problems while delivering value. Then, I joined industry to settle down and start a family and have enjoyed 4 different strategic delivery roles at a Fortune 200 global company. My expertise is working with large Contact Centers, Field Service and Sales organizations improving processes and deploying technology for increased efficiency, productivity and customer/employee satisfaction. I am committed to my ongoing leadership journey.