Helping companies in optimizing internal operations. Clients I've worked so far with saw 2x-4x increase in efficiency using same resources. My work includes introducing tools and processes, good processes, into the flow of the operations, internally and externally (customer/stakeholder).

• Managing Network Operations Center resources, plan expansions, and future needs.• Develop and implement processes for Incident Management and others. (Benefited from ITIL and eTOM frameworks).• Discuss and set OLA with technical departments.• Apply SLA into NOC processes and monitor them.• Set and review KPIs for staff.• Generate and discuss daily/weekly/monthly reports to technical departments and management.• Managing Implementing Fiber Monitoring project.

• Draft a plan to make our services more feasible to customers.• Help potential customers to prepare business plans.• Analyze business plans, communicate with clients and due diligence.• Participate in reviewing financial statements for existing and potential customers.• Participate in originating new leads.• Help in organize the overall work in the office

• Fixing and managing public DNS servers (Authoritative and resolvers), these resolvers are being used by almost all internet users in Iraq.• Provide PTR records for customers and manage RIPE DNS objects.• Managed Call Center project.• Install and maintain corporate related data center servers, MS Exchange 2010, Active Directory, Windows Server 2008 R2 Enterprise Editions, all on Hyper-V Core Installation.• Provide departments with virtual machines to fulfill their needs, VMs… Show more • Fixing and managing public DNS servers (Authoritative and resolvers), these resolvers are being used by almost all internet users in Iraq.• Provide PTR records for customers and manage RIPE DNS objects.• Managed Call Center project.• Install and maintain corporate related data center servers, MS Exchange 2010, Active Directory, Windows Server 2008 R2 Enterprise Editions, all on Hyper-V Core Installation.• Provide departments with virtual machines to fulfill their needs, VMs are installed on VMware platform.• Manage and troubleshoot Linux based environments.• Prepare plans and test for Email servers, Anti-Spam, IPAM, DNS Firewall, Speed Test server, IPv6 and other projects.• Perform security checkup internally and externally. Show less

• Installing and maintaining public DNS servers.• Manage and maintain Active Directory servers, File server and Backup server on Linux and Windows servers.• Participate in configuring Cisco switches and Routers.• Install Cacti monitoring software.

• Implement a network for the school containing 100+ PCs.• Managing IT help desk.• Backup data, Ensure security of network and Data.• Manage School related application and servers.

• Managing and troubleshooting Circuit Switch domain entities; MSC, MGW, HLR and M2000. Server OS: Windows Server 2000, client OS: Windows 2000.

This was my first job.• Managing and supervising a VoIP system containing a Router, Switches, a Server (OS: Windows Server 2000), 10+ PCs (WinXP) and Access Points.