Dana Vizzolini Email & Phone Number

San Francisco, California, US

New York, New York, US

Leading development of Beyond a Buddy’s Foster Program to improve service dog assessment pass rate and provide a better foster experience. Assisting with brand development and customer success initiatives. Beyond a Buddy's Mission: Supporting everyone affected by mental health related trauma, providing trained psychiatric service dogs to help those.

San Francisco, California, US

Building b8ta’s Customer Success program from the ground up. Leading a team of CSMs helping customers deliver a seamless user experience across digital and in-store environments.b8ta is the pioneer and world’s first provider of Retail-as-a-Service: a service model allowing brands to easily place products in stores and use software to manage & analyze their.

Garland, Texas, US

Managing our strategic partnership with Microsoft in the communications space (Skype for Business, Microsoft Teams). Directing the integration of Microsoft products into the VOSS product suite and working closely with Sales and Marketing leadership to develop VOSS’ GTM strategy with Microsoft. Managed the organization’s migration from Cisco to Windows.

San Francisco, California, US

Managed a portfolio of Enterprise customers, owning their success with the product throughout the customer lifecycle. Leveraged BI and analytics to drive retention and expansion. Achieved 100% renewal rate. WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation.

South Plainfield, New Jersey, US

• Launched and oversaw operations of CoSo TeamUP, a self-service unified communications solution for SMBs. Rolled out on time and in budget within 6 months of undertaking project.
• Partnered with Enterprise telecommunication and Session Initiation Protocol (SIP) providers, giving customers a “one-stop shop” for their communication needs and strengthening our product offering.
• Implemented low-touch onboarding and self-serve support strategy to maintain low operating costs.
• Launched an Enterprise offering (supporting larger scale on-premises and cloud customers). Designed a success and rollout plan with designated CSM, Project Manager, and System Architects.
• Promoted from Program Manager in June 2015.

South Plainfield, New Jersey, US

• Launched and administered the CoSo TeamUP Unified Communications program, reaching 25,000members and $700K in revenue within the first two years of operations.
• Decreased TeamUP Support response time by 30% and resource requirements by 50% within the first year, freeing up critical resources for flagship product support.

• Planned and executed the launch of eCommerce websites for large-scale automotive aftermarket distributors.
• Led large customer projects requiring custom development and onboarding of 45K+ product SKUs.
• Defined product and technical requirements for client projects (custom APIs, web service calls, and product extensions).
• Agile Scrum methodology
• Managed customer lifecycle, guiding them through the site development process and collaborating with Data and Engineering teams.Promoted from eCommerce Marketing Manager in April 2012.

• Built and subsequently launched a 3M eBay store in their new B2C automative retail space.
• Increased conversion by 25% MoM within first three months of launch.
• Partnered with 3M and eBay to refine marketing strategy and align on merchandising, affiliate & email marketing campaigns.
• Optimized US supply chain and operations to streamline processes. Refined product distributions and warehousing, forecasts, fulfillment methods, and customer support to minimize costs while maintaining customers.

B.A., Economics

International Baccalaureate Diploma Programme (Ib Diploma)