Dana W. Email & Phone Number

Dubai, Ae

Amman, Jordan

• Spearheaded business development initiatives, cultivating key client relationships to expand market presence.• Developed and implemented comprehensive strategies, consistently exceeding sales targets by 20%.• Conducted market research to identify trends and secure new contracts, resulting in a 25% increase in client portfolio.

Dubai, United Arab Emirates

Experienced individual adept at understanding client skincare needs and offering suitable products within budget. Proficient in sales transactions, returns processing, and maintaining organized cash registers. Skilled in visual merchandising, inventory management, and maintaining customer relationships through administrative tasks.● Conducted thorough client consultations to determine skin type, facial concerns, and style preferences. Successfully implemented visual merchandising strategies that resulted in increased product visibility and sales by over 15%● Recommended and showcased products that align with customer preferences, needs, and budget, while providing detailed explanations of their functionality.● Developed and executed a customer retention program, with direct product recommendation to customers resulting in over 20% increase in customer satisfaction and repeat business.● Facilitated seamless sales transactions, processing returns and refunds, and ensuring accurate cash register balancingand store closure process with zero error rate.● Maintained visually appealing displays and efficiently managing inventory for optimal product availability as per brand guidelines during regular and key promotion events.● Assisted with administrative and clerical duties, including proactive stock ordering and nurturing customer relationships through follow-up communications via phone calls and personalized feedback

Dubai, United Arab Emirates

A detail-oriented Assistant HR and Administration Manager with a strong focus on maintaining accurate employee records, complying with policies, and ensuring a positive employee experience. Skilled in processing paperwork, resolving job concerns, and arranging meetings and appointments. Proficient in providing excellent customer service, managing documents, and organizing mail and courier deliveries to facilitate smooth communication within the organization.● Efficiently maintained and updated employee records, including positions, packages, benefits, and behavioural records, ensuring accuracy and compliance with company policies and regulations.● Expertly administered and processed paperwork related to new hires, job concerns, and complaints, ensuring timelyresolution and maintaining a positive employee experience.● Successfully arranged and managed meetings and appointments, planned and coordinated events and travel arrangements, ensuring seamless execution and creating memorable experiences for employees and clients.● Professionally answered, screened, and directed telephone calls, providing excellent customer service and ensuring effective communication flow. Assisted walk-ins, creating a positive impression and providing necessary information.● Utilized computer systems and mail services to obtain or send documents efficiently, maintaining confidentiality. Meticulously copied, filed, and maintained records, ensuring easy retrieval & compliance with record-keeping protocols.● Managed the collection, sorting, distribution, and preparation of mail and courier deliveries, ensuring timely and organized communication flow within the organization.

Amman, Jordan

Demonstrated exceptional multitasking, achieving customer satisfaction growth. Enhanced shopping experience, resulting in sales growth and improved customer retention. Provided personalized product recommendations and outstanding customer service, resolving complaints, improving brand reputation, and positively impacted average order value● Demonstrated proficiency in handling diverse tasks, including efficient ordering, proactive customer relationship management through follow-up calls and emails, resulting in 15% improvement in customer satisfaction.● Exceeded door-to-door sales targets by 20% and driving overall 25% revenue growth, while strategically planning in store events, achieving increased customer engagement and brand awareness.● Showcased creativity in designing captivating displays, optimizing inventory management practices, and elevating the overall shopping experience, contributing to 10% event-led growth in sales and increased customer retention.● Conducted in-depth consultations with clients to identify specific skincare needs, concerns, and style preferences, ensuring personalized recommendations, resulting in a 20% increase in repeat customers and new referrals.● Provided exemplary customer service by proactively addressing and resolving customer complaints, resulting in adecrease in customer complaints and an enhanced reputation for the brand.● Delivered tailored product recommendations based on customer needs, preferences, and budget, effectively highlighting product features & benefits, resulting in 25% increase in average order value and customer satisfaction.

Amman Governorate, Jordan

Managed inventory operations, ensuring an organized sales floor. Provided customer assistance, processed payments, and maintained price accuracy. Improved team productivity through creative assistance. Supported operational requirements and maintained a presentable store and successfully managed store independently at multiple occasions● Managed inventory operations, including receiving, organizing, and restocking shop items, ensuring a well-organized sales floor. Assisted customers with promotion information and addressed complaints professionally.● Processed customer payments using the shop's Point of Sale (POS) system, while conducting regular price audits to maintain accuracy. Managed the store independently in the absence of Store Manager.● Enhanced team productivity by assisting designers in creating floral and non-floral arrangements for various occasions and events. This led to an increased repeat customer based and continuous new referrals.● Supported operational requirements by maintaining a presentable front office, closing up the shop, organizing the chiller, and assisting with deliveries and inventory control.

Sale person

• Trained in autocad and landscape design, specializing in plant care and garden maintenance.• Developed and implemented training programs for new hires on autocad software and landscape design techniques.• Successfully maintained and improved the gardens at Smiley Hope for Landscape, ensuring client satisfaction and repeat business.

A year and three months work experience of Casher and sales person

Master Of Global Management And Leadership- Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Landscape Design, Agricultural Engineering

Designing gardens, do florist and horticulture busniess

High School Diploma, Scientific

Av. Of 85

Thanawi, High School

Activities and Societies: ICDL , camping skills , team work