Dana Watts Email and Phone Number
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Dana Watts personal email
Over 30 years ago I began my Forest Service career with a Bachelor of Science degree in Forest Resource Management. Ten years of land management work experience led to spatial mapping and Geographic Information System mapping and support. Support being the operative word, as this encompassed all Information technology at the small district where I was employed. This experience led to my current Information Technology career where I've spent the last 20 years. During this time I've been a part of three major re-organizations, leading new staffs through major change and standing up new programs. I have managed to acquire many years of supervisory, budget, and program management experience, along with experience leading complex, multidisciplinary project teams. Most recently I have been successfully managing a USDA Major investment, and am looking forward to the transition to the Technology Business Management framework. My passion and interests center on customer service, process improvement and teamwork.
U.S. Forest Service
View- Website:
- fs.usda.gov
- Employees:
- 17599
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Branch Chief It ContractsU.S. Forest Service Jul 2020 - PresentMissoula, Montana, United StatesSupervisory IT Manager
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Senior Information Technology Project ManagerU.S. Forest Service Feb 2020 - Jul 2020Missoula, Montana, United States
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Project Management Office Branch ChiefU.S. Forest Service Oct 2019 - Feb 2020Missoula, Montana, United StatesSupervisory IT Manager
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Senior AdvisorGsa Feb 2018 - Oct 2019Missoula, Montana AreaTwo year detail to GSA Technology Transformation Service, assigned to the Office of American Innovation (OAI) USDA Contact Center CoE effort.
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Program ManagerU.S. Forest Service May 2016 - Feb 2018Missoula, Montana AreaManaging all programmatic aspects of the Chief Information Office Customer Service and Support (CSS)directorate, including fulfilling the following roles; 1) CIO CSS Program Manager, 2) Forest Service Provided Shared Service (FSPSS) Investment Project Manager, and, 3) USDA Information Technology Service Desk Support (ITSDS) IDIQ Contract Program Manager.FAC P/PM III Certified, Experienced Supervisory Program Leader with 27+ years of Forest Service experience gained at the District, Forest, Regional, National and USDA levels. Understands the culture of the agency and supports the mission. Passionate about process improvement, problem solving and delivering high value solutions.
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Branch ChiefU.S. Forest Service Feb 2013 - May 2016Branch Chief of the Information Technology Service Desk and Service Support CenterKey Highlights:• Supervise 13 Person Matrixed Team; Knowledge Management Coordinators, Customer Care Advocates, Systems Analysts and Quality Assurance Evaluators• Program Manager Forest Service Provided Shared Services (FSPSS) major investment • Program Manager for the Information Technology Service Desk Support (ITSDS) IDIQ PWS Contract • Task Order Manager for the Forest Service PWS Contract • Process Improvement Work Stream Lead for CIO Realignment Project (2011-2014)
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Supervisory Management AnalystU.S. Forest Service Nov 2008 - Feb 2013Key Highlights:• Supervisor Quality Management Branch (up to 15 employees)• Helpdesk Operations Liaison Forest Service Customer Help Desk (CHD) Contract• Performance, Process Improvement Management (PPIM) Project Team Co-Lead for FS CIO Realignment Phase II and III • Transition Risk Manager, Customer Contact Center Transition Project • Process Workflow Project Manager, Customer Contact Center Transition Project
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Quality Management Branch Chief (Supervisory Management Analyst)Usda Forest Service Oct 2005 - Nov 2008Key Highlights:• Managed matrixed team of fifteen (15) employees including the Training team, the Quality Management group, the Knowledge Management team and the Service Catalog lead• Second-Line supervisor • Developed annual business cases• Formulated annual budget• Responsible for development and coordination of all Information Solutions Organization (ISO) monthly performance deliverables, including Corrective Action Plans. • Performed External Service Level Attainment functions; Validating End User Support Center (EUSC) contract Service Levels each month; prepared SLA relief responses for the Contracting Officer.
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Management And Program AnalystU.S. Forest Service Dec 2004 - Oct 2005Key Highlights:• External Service Level Attainment Manager• Liaison for End User Support Center contracto Served as Project Manager for multiple process improvement projects• Provided Project Management support to Quality Management team to develop Information Solutions Organization’s internal performance measures • Co-Lead/Project Manager of Situation Emergency Team during new organization transition period• Performed 60 day detail as Assistance Director of the Service Level Attainment Branch, supervising 15 employees
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Information Technology SpecialistU.S. Forest Service Aug 2000 - Oct 2004Missoula, Montana AreaKey Highlights:• Customer Support Specialist – desk side end user support o Including support to Aerial Fire Depot, Northern Rockies Coordination Center and Northern Rockies Training center personnel• Developed documentation and training materials for end users and Forest and District Information Technology specialists• Trained and supervised students• Assisted in ordering and receiving equipment• Developed Project plans for distribution of equipment• 2004, Aided implementation of the Northern Region Aspiring Leader Program• Enjoyed detail opportunity at the IBM-Boulder Lotus Notes Helpdesk
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Information AnalystU.S. Forest Service May 1996 - Aug 2000Trout Creek, MontanaKey Highlights:• Customer Support Specialist – desk side end user support (50%)• Served as District Geospatial Information Systems Coordinator (50%)• Supervised two employees• Developed documentation and training materials for end users• Participated on Interdisciplinary project teams to provide maps and data• Supported fire as on-call dispatcher• Provided all large maps for Public comment for Beaver Creek Timber Sale• Served on Safety and Wellness committees
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ForesterU.S. Forest Service Jun 1988 - May 1996Western MontanaKey Highlights:• Advanced Trainee Forester: Assumed responsibilities of district Geographic Information specialist and coordinator. Proficient in writing basic ORACLE queries and converting spatial data to ESRI ArcInfo software. Other duties included desktop/printer support as well as fighting forest fires• Student Trainee Forester: Was accepted into the Co-Op program through the University Of Montana Forestry School. Worked and trained in all areas of the district program with an emphasis in Silviculture. Also performed duties as a fire fighter, Incident Commander and as Squad Boss on a variety of wildfire assignments. Participated in seasonal forest management activities including prescribed fire.• Clerk-Typist: Receptionist and clerical duties• Member of project team that Restored a historic Squaw Peak lookout near Noxon, MT• Project Manager - Single-handedly performed the White bark Pine study for the district• Became proficient with the Geospatial Information System, and filled necessary gap on the district
Dana Watts Skills
Dana Watts Education Details
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Forest Management/Forest Resources Management -
Federal Acquisition InstituteSenior Level Certification -
Federal Graduate SchoolSenior Executive Service
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Forestry
Frequently Asked Questions about Dana Watts
What company does Dana Watts work for?
Dana Watts works for U.s. Forest Service
What is Dana Watts's role at the current company?
Dana Watts's current role is USDA Forest Service Information Technology Manager.
What is Dana Watts's email address?
Dana Watts's email address is da****@****gsa.gov
What schools did Dana Watts attend?
Dana Watts attended University Of Montana, Federal Acquisition Institute, Federal Graduate School, The University Of Montana.
What are some of Dana Watts's interests?
Dana Watts has interest in Environment, Children, Education, Health.
What skills is Dana Watts known for?
Dana Watts has skills like Government, Policy, Process Improvement, Program Management, Leadership, Call Centers, Help Desk Support, Analysis, System Administration, Team Building, Management, Federal Government.
Who are Dana Watts's colleagues?
Dana Watts's colleagues are Victor Gardee, Jason Scow, Jennifer Bush, Bob George, Kathy Kurtz, Beau Richardson, Rick Mercogliano.
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Dana Watts
Washington Dc-Baltimore Area4cov.com, milchev.com, yahoo.com, weil.com -
Dana Watts
Electrical / Instrumentation & Controls Division Manager At Felix Construction CompanyGreater Phoenix Area2azwildblue.com, hotmail.com7 +160239XXXXX
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