• Spearhead daily technical and sales operations for the NAFTA region, including everything from development of requirements to aftermarket support.• Cultivate positive relationships with customers by defining their needs, recommending individualized solutions, answering questions, and resolving issues; boosted revenue from the region by 150% over three years. • Exceed customer expectations for system implementation and integration with a hands-on approach, personally overseeing installations for larger systems.• Supervise all Chinese-based installations as the company’s technical liaison, helping to understand and implement requirements, and to personally ensure they were integrated professionally at customer side.• Responsible for global integration of cyber security protocols between customer and internal systems.

• Piloted the development and integration of a flash programming system for industrial, high-volume programming systems (1M+ units per year), utilizing C/C++ in Unix and Windows environments. • Lead the development department (~15 people) in streamlining full stack development, from operator UI to embedded firmware flashing integration. • Facilitated personnel training on all technical operations and customer service paradigms, monitoring their progress, evaluating performances, and guiding them as needed.• Personally responsible for all cyber security implementation and integration across the globe.• Reviewed project status regularly against established requirements and timelines, including development, integration, and installation of customer systems. • Served as the technical lead and customer liaison for the integration of flash systems into new or existing production lines.• Demonstrated expertise working with all microcontrollers on the market, as well as most flashing or bus interface (JTAG, SPI, CAN, etc.).

• Directed computer and electronic system development as lead engineer, including designing, building, testing, and improving versions for vision-based UAV test platforms.• Designed and deployed electronic interface boards for integration with commercial radio transmitters.• Created firmware for 8051 microcontrollers for use in various applications, including UAV flight control.• Coordinated a small team of researchers, the results of which were published multiple times. This research showed the practical ability to use passive vision to control the flight of aircraft.• Delivered general and specific electronics support to other groups within the institute.

• Controlled firmware and software developments and integrations for GPS tracking and management systems for aircraft and vehicle fleets, personal tracking and alarm devices, and SCADA systems.• Built embedded software for mobile devices currently being used by US Government personnel.• Conceptualized, developed, and launched a remote monitoring and control application for SCADA systems, as well as integrated 10+ different types of hardware tracking systems into a single web-delivered software solution.• Provided ongoing technical support to external clients for all developed systems. This involved 24/7 remote support as well as on-site visits.