Dan Bressler Email & Phone Number

Orlando, Florida Area

Over 21 years of progressive and diverse experience as a Senior Technical Trainer, Network Systems Engineer, and Technical Support Specialist. Exceptional communication skills and excellent interpersonal skills. Outstanding troubleshooting skills involving system-wide network issues, server maintenance, and software applications. Ability to multitask, learn quickly, and prioritize projects appropriately. Highly experienced with network and software application troubleshooting, interfacing with users, team members, managers, and directors.Highly effective in the following areas: + Training a Wide Variety of Desktop Applications + Online Learning Management System (LMS) Management + Creating and Publishing Interactive Training Videos + Best Practices Training + Developing Training Plans and Curriculum + Troubleshooting Software Applications + Desktop and Remote User Support + Server Maintenance + Creating Technical Documentation + Wireless Networking + Customer Service

Orlando, Florida Area

Systems Engineer/LAN Administrator/Technical TrainerResponsible for technical training, network maintenance, and providing excellent customer support for one of the largest full-service law firms in the state of Florida. Responsibilities include: + Software applications training + LMS implementation and configuration + Develop applications training videos for LMS + Desktop user support for over 400 users + Create end-user documentation for troubleshooting procedures, installation instructions, network diagrams, and application usage reports + Maintain, troubleshoot, and improve overall network functionality + Hardware support including servers, workstations, laptops, printers, and peripherals + Research, recommend, and implement software/hardware upgrades + Help design and implement network in satellite offices + Software applications management + Video conferencing administrator + Create documentation for departmental procedures + Assisting with a complete and successful upgrade from a Novell Netware network environment to a Microsoft Windows-based network environment

Managed all applications trainers, scheduled training classes, evaluated trainers performances, and assisted with budgets.

Training on desktop applications such as Windows operating systems, Microsoft Office products, and various other commonly used software programs used in the workplace.