An Experienced Project Manager, Customer Success Manager, Implementation Specialist. Expertise in IT Services Management (ITSM) and ITIL methods and processes, developing cost effective solutions to meet my customers business requirements. ITIL 4 certified.Specialties Include:• ITSM Tool Deployments • ITSM Process Development• Performance Measures and Dashboards• Executing Effective Organizational Change• Current State Assessments and Benchmarks• Establishing ITSM Governance and Controls• Training and Deployment of ITSM Processes• Continual Process Improvement• Program and Project Management• Application Training• Knowledge Management Best Practices