Actively lead administrative staff and work with the management team for 6 branch locations, 1 bookmobile, and the Library by Mail program, while overseeing 80+ staffIn alignment with organizational goals and the strategic plan, develop, implement, and analyze on-going library servicesAnalyze and present statistics and trends to the library board to ensure goals meet the needs of patrons and communitiesDevelop $5.2 million budget annuallyResponsible for collection development at branch and system levelsOrganize community meetings & focus groups to inform the creation and assessment of Strategic PlanCoordinate $4 million building project for new library branchManage library renovation and relocation projectsCommunicate with community leaders, elected officials, and area stakeholdersDevelop and solicit professional bids for contracted services through competitive bid processNegotiate services with external providersMajor projects:Completion of Compensation Study to make salary adjustments for all staff (2022)Acquisition of new Bookmobile (2022)Construction of new Pleasant Hill branch (2022-2023)Revision of all library policies (2022-2023)

Lead the management team for 6 branch locations, 1 bookmobile, and the Library by Mail program, while overseeing 70+ staff.Developed, implemented, and analyzed on-going library services.Analyzed and presented statistics and trends to the library boardResponded to customer service related questions via social media, email, phone, and mail.Researched and wrote grants to improve current services and implement new services.Recruited, trained, and motivated personnel.Coached employees to correct deficiencies, resolved routine and non-routine personnel issues, and implemented discipline and termination procedures.Updated and maintained internal policies and procedures to guide day-to-day operations and reinforce best practices.Coordinated all promotions and publicity for the library through the website, social media, newspaper articles, and direct email messaging.Major Projects:Coordinated 100+ meetings for myself, library staff, and trustees throughout the county for a successful tax increase campaign in 2020.Active participant in strategic planning for 2019-2022, conducting surveys, coordinating focus groups meetings, and leading meetings with community stakeholders.Prepared and implemented ILS migration and computer management system upgrade in 2018.Supervised 3 branch renovations and 1 branch relocation.

Visited residents to enumerate households throughout the Kansas City Metropolitan area.Informed households of the process and recorded answers to the Census in the Census Bureau's system.Followed up with unreachable households via phone.Responded to questions regarding the Census.

Lead the management team for 8 branches and a bookmobile, while overseeing 70+ staff.Recruit, train, and motivate personnel.Coordinate adult programming throughout the 3-county library system.Train all adult programmers at branches to provide standardized and equitable service.Manage operational budgets for branches, including staffing, programming, and supplies.Examine and improve current services to ensure library goals meet the needs of patrons and communities.Investigate and implement new service models for the library.Research and write grants to improve current services or implement new services.Oversee capital plan and new building campaign encompassing 8 new buildings and 2 renovations.Update and maintain internal policies and procedures to guide day-to-day operations and reinforce best practices.

Supervised and train 40+ staffManaged branch budgetsPromoted the library to the surrounding community in a positive wayPurchased and withdraw items in accordance with the branch Collection Development policyHired and trained new staff

Supervised and trained 30 staff membersCoordinated school visits and other outreach programsAssisted with Collection Development including purchasing, weeding, etc.Hired and trained new staff

Customer Service ChampionMaintained Adult Circulation (Fiction, Non-Fiction, Large Print)Received and processed incoming books, serials & periodicalsAssisted library customers with computer troubleshootingTaught public internet proficiency classesConducted staff training sessions and produced training materials

Independently created and maintained Facilities Maintenance ArchiveConsolidated Operating Manuals for use as a reference sourceReceived and filed dated materials in accordance with deadlinesAssisted others with locating and interpreting documents