Dan Brown Email & Phone Number

Accomplished ITSM, ITIL Certified Professional and ITSMF 2023 award finalist with a demonstrated track record of driving successful IT service transformations in newly established roles. Highly experienced in modern ITIL-based IT service organisations and the implementation of ITIL Frameworks, excelling in incident, request, problem, major incident and change management.Extensive background in IT customer service and end-to-end service delivery roles. Proven strength in problem-solving, identifying, analysing, and resolving complex issues to drive optimal and value-for-money solutions. Skilled in people management and team development, effectively leading teams of over 25 direct and indirect reports. Proficiently managed complex, nationwide multi-site application and infrastructure portfolios. Expertise in overseeing third-party suppliers delivering managed technical platforms while ensuring adherence to support standards. Proven experience in transitioning newly developed applications into sustainable support models.