Dan Buchanan Email & Phone Number

Albany, New York, United States

•Enhanced client interactions by implementing customer feedback mechanisms, improving overall satisfaction and engagement. •Directed cross-functional teams in corporate compliance efforts, ensuring adherence to customer and company standards.•Drafted and disseminated weekly analytical bulletins to Executive Leadership, providing insights on customer feedback and recommending process improvements. •Developed and executed training programs that elevated team capabilities in managing customer expectations and resolving issues promptly.•Streamlined communication channels between customers and internal teams, ensuring accurate and timely information flow.•Successfully identified and expanded into new markets while shedding under-performing ones, achieving company growth of over 10%.•Drive maximum team performance by assigning responsibilities and supervising the work of the department managers and directors.•Proactively identified opportunities for team building, recognition programs, and professional development, contributing to a cohesive and thriving organizational culture.

Atlanta, Georgia, United States

•Improved employee engagement and performance by leading, coaching, developing, and retaining high-performance senior management team.•Created a stronger brand by redefining, deepening, and streamlining all aspects of communications, from web presence to external relations.•Partnered with general managers to lend expertise in strategizing the completion of projects within the established timelines.•Directly led teams on client project trails resulting in the acquisition of new business opportunities.

Miami, Florida, United States

•Directed the day-to-day operations for multiple east coast markets, including city-level project management, hiring, training and payroll.•Established high-performing teams by creating training materials based on process changes and new business acquisition.•Led quality assurance initiatives, including the development of key performance indicators and regular performance reviews.•Developed and instituted a company-wide team training program leading to an overall increase in efficiency.•Traveled frequently to other markets to hire and/or train General Managers and their staff.

New York, United States

•Spearheaded daily operations for six locations, focusing on improving customer service delivery and team performance achieving top performance metrics in the New York City and Albany markets.•Rebuilt the New York City market from the bottom up by identifying, hiring and training 50 branch staff members.•Implemented process improvements that reduced errors by 35% and increased customer satisfaction.•Established and monitored KPIs to ensure consistent and high-quality customer service.•Cultivated a culture of learning and development by providing effective training, feedback, and coaching.

Albany, New York, United States

•Supervised teams to ensure timely and accurate completion of projects.•Fostered strong relationships with stakeholders through regular communication and follow-up.•Recognized as Employee of the Month six times for outstanding leadership and customer service.

M.S., Applied Nutrition

B.S., Marketing & Management