Dan Buchanan Email and Phone Number
Welcome to my Professional Journey!With over 15 years of dynamic experience in Operations Management and Marketing Research, I'm a strategic thinker and team motivator. My passion lies in driving operational excellence, optimizing processes, and achieving organizational goals. Let's connect and explore how my experience can bring value to your team.Career Achievements•Market Expansion Maven: Led identification and penetration of untapped markets, resulting in a 10% revenue increase over the past three years.•Revenue Maestro: Led teams on client project trials, securing multiple new revenue streams.•Talent Magnet: Contributed to company growth by hiring 400+ team members over 18 years.•Efficiency Guru: Introduced training programs, boosting productivity by 15% and reducing errors by 35%.•KPI Wizard: Established and met KPIs consistently, recognized as the top-performing operations team for multiple years.Key Skills: Operations Management | Customer Service Management | Corporate Compliance | Team Leadership and Development | Process Optimization | Project Planning & Execution | Quality Assurance & Assessment | Cross-Functional Collaboration | Interviewing, Hiring, & Recruitment | Business Development | Strategic Planning and Execution | Change Management | Marketing Research | Brand Positioning & Strategy | Budgeting | Data Analysis | Data Visualization | New Market Expansion | Critical & Analytical Thinking | MS Office Suite | Google Workspace | SPSS Statistical Software| Policy Interpretation & Implementation | Customer-Focused Training Development
Entertainment Works
View- Website:
- eworksinc.com
- Employees:
- 61
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Managing DirectorEntertainment Works May 2019 - PresentAlbany, New York, United States•Enhanced client interactions by implementing customer feedback mechanisms, improving overall satisfaction and engagement. •Directed cross-functional teams in corporate compliance efforts, ensuring adherence to customer and company standards.•Drafted and disseminated weekly analytical bulletins to Executive Leadership, providing insights on customer feedback and recommending process improvements. •Developed and executed training programs that elevated team capabilities in managing customer expectations and resolving issues promptly.•Streamlined communication channels between customers and internal teams, ensuring accurate and timely information flow.•Successfully identified and expanded into new markets while shedding under-performing ones, achieving company growth of over 10%.•Drive maximum team performance by assigning responsibilities and supervising the work of the department managers and directors.•Proactively identified opportunities for team building, recognition programs, and professional development, contributing to a cohesive and thriving organizational culture.
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National DirectorEntertainment Works Dec 2017 - May 2019Atlanta, Georgia, United States•Improved employee engagement and performance by leading, coaching, developing, and retaining high-performance senior management team.•Created a stronger brand by redefining, deepening, and streamlining all aspects of communications, from web presence to external relations.•Partnered with general managers to lend expertise in strategizing the completion of projects within the established timelines.•Directly led teams on client project trails resulting in the acquisition of new business opportunities.
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Regional Director & Corporate TrainerEntertainment Works Oct 2016 - Dec 2017Miami, Florida, United States•Directed the day-to-day operations for multiple east coast markets, including city-level project management, hiring, training and payroll.•Established high-performing teams by creating training materials based on process changes and new business acquisition.•Led quality assurance initiatives, including the development of key performance indicators and regular performance reviews.•Developed and instituted a company-wide team training program leading to an overall increase in efficiency.•Traveled frequently to other markets to hire and/or train General Managers and their staff.
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General ManagerEntertainment Works Oct 2007 - Oct 2016New York, United States•Spearheaded daily operations for six locations, focusing on improving customer service delivery and team performance achieving top performance metrics in the New York City and Albany markets.•Rebuilt the New York City market from the bottom up by identifying, hiring and training 50 branch staff members.•Implemented process improvements that reduced errors by 35% and increased customer satisfaction.•Established and monitored KPIs to ensure consistent and high-quality customer service.•Cultivated a culture of learning and development by providing effective training, feedback, and coaching.
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Albany City SupervisorEntertainment Works May 2006 - Oct 2007Albany, New York, United States•Supervised teams to ensure timely and accurate completion of projects.•Fostered strong relationships with stakeholders through regular communication and follow-up.•Recognized as Employee of the Month six times for outstanding leadership and customer service.
Dan Buchanan Education Details
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Applied Nutrition -
Marketing & Management
Frequently Asked Questions about Dan Buchanan
What company does Dan Buchanan work for?
Dan Buchanan works for Entertainment Works
What is Dan Buchanan's role at the current company?
Dan Buchanan's current role is Operations Management | Customer Service Management | Project Manager | Business Development | Customer Service Management.
What schools did Dan Buchanan attend?
Dan Buchanan attended The Sage Colleges, Siena College.
Who are Dan Buchanan's colleagues?
Dan Buchanan's colleagues are Chelsea Gianella Rosario, Matthew Bek, Demechia Martin Ii, Adam Marzak, Anson Zeng, Daniel Sapozhnykov, Ingrid Ibambasi.
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Dan Buchanan
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Dan Buchanan
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