Dan Burnheimer Email & Phone Number

Experienced Enterprise Technical Account Manager with a demonstrated history of success working in the information technology and services industry. Strong program and project management, certified and professionally skilled in AWS Cloud, OS Management, EMC Storage Area Network (SAN), Cisco Networking, Sales and Customer Relationship Management (CRM).

Listed skills include Data Center, Professional Services, Disaster Recovery, Virtualization, and 55 others.

• 

  Enterprise Cloud Technical Account Manager

  Flexential

  Oct 2021 - Present - Greater Philadelphia

  I provide white-glove service that assists in account oversight and coordination for both strategic and tactical operations. I am the primary interface between the customer and Flexential to ensure that the customer's interests are appropriately understood, communicated, and acted on accordingly. Primary responsibilities are as follows: • Customer Knowledge Champion• Primary Technical Point of Contact• Provides Internal Oversight to Mitigate Potential Service Gaps• Ongoing… Show more I provide white-glove service that assists in account oversight and coordination for both strategic and tactical operations. I am the primary interface between the customer and Flexential to ensure that the customer's interests are appropriately understood, communicated, and acted on accordingly. Primary responsibilities are as follows: • Customer Knowledge Champion• Primary Technical Point of Contact• Provides Internal Oversight to Mitigate Potential Service Gaps• Ongoing Project Coordination and Documentation• Continuously Evaluate and Optimize All Aspects of the Customer’s Account (monitoring, documentation, processes, support contracts, etc.)• Customer Support Liaison• Solution Development Support• Customer Training and Knowledge Advisor• Client/Vendor Coordination and Oversight• Proactively monitor and address potential Customer issues Show less