Daniel Ciano Email & Phone Number

Remote

- Run monthly and YTD reimbursement report for clients.- Conducts annual BCR and Cost Settlement for clients.- Conducts QC on a minimum of 300 claimed services a month to ensure Data Integrity and Quality for School-Based Medicaid claims in VA.- Manages client portfolios and internal remit trackers.- Supports reimbursement optimization efforts.- Manages.

Franklin, TN

• Continues with responsibilities set forth in previous position, Fleet Distribution Specialist 2, with a heavy emphasis on training new and existing employees.
• Identify and diagnose inefficiencies in current processes, conduct & participate in user acceptance testing, and implement solutions to ensure accurate, timely reporting, ordering, and OTD metrics.
• Performs ad hoc tasks for which no process exists to ensure timely and efficient handling of volume allocation. Creates workflow and process changes to encompass the new process, and educates new and existing employees.
• Subject Matter Expert (SME) for Rental Fleet Distribution.

Franklin, Tennessee, United States

• Coordinates the vehicle allocation processes through manual and automated distribution systems; reviews monthly production orders and assists regional management in monitoring NNA and dealer inventory levels. Monitors.
• Supports dealer operations managers, customer service managers, senior management, and dealer principal in the wholesale/commercial fleet process by assisting with order placement, tracking sold orders, and by.
• Trains and assists dealership personnel on automated vehicle ordering systems and automated vehicle incentive systems, enabling dealers to order the correct mix of vehicles and monitor sales incentives.
• Responds to dealer and CSM inquiries on all facets of the distribution process, including questions regarding vehicle availability, vehicle order status, and shipping schedules.
• Provides wholesale, retail availability, and mix analysis to national and regional distribution functions.

Murfreesboro, TN

• Prepares executive-level reports for advising processes of improvement and appropriate actions taken during the course of review and resolution of customer concerns.
• Calls customers, dealers, and other appropriate parties as needed to ensure critical data is obtained in a timely fashion in order to further assist customers with vehicle concerns.
• Enters digital logs of customer concerns and other appropriate information to ensure accountability.
• Possesses excellent communication and organization skills.
• Responsible for decision-making resulting in case resolution that is mutually beneficial to Nissan North America and the customer.
• Summarizes case information in an executive-level summary to effectively communicate the status and steps taken to reach a resolution.

San Antonio, Texas

• Authored 150+ technical pieces detailing intelligence information for external customers by utilizing exceptional analytical and reporting expertise to process, research, evaluate, analyze, and distribute reports in.
• Devised and implemented a writing development process which increased dissemination of technical statistics and metrics by 75%.
• Wrote and edited Standard Operating Procedures for department specific functions to aid in training new writers/analysts.
• Created, maintained, and used department specific databases and working aids to support departmental objectives and ensure critical knowledge sharing.
• Provided high-quality target development and technical papers for executive decision makers.
• Analyzed and developed specific intelligence on high interest activities in support of critical security requirements.