Ranjit Khadka Email & Phone Number

Boston, Massachusetts, United States

Controlling permissions and access to network resources with File Servers, VPN, SharePoint, and Microsoft Exchange. Supporting Amazon workspaces and Tehama virtual Desktops. Managing installation, configuring, and troubleshooting of software applications to ensure optimal functionality for end-users.• Administer cloud resources, Azure and on-prem AD (over 10K accounts), MS Exchange, OneDrive, SharePoint (Admin center and PowerShell), Microsoft Defender and MS 365.• Triage, investigate and respond to security incidents, email security (Abnormal), policy exception, access requests and other service requests.• Ensure robust endpoint security by managing and updating endpoint protection software, responding to alerts related to malware, suspicious activities on endpoints.• Collaborate with IT teams and business units to manage access control, ensuring security alignment with business requirements.• Implement and enforce data protection and privacy measures, specializing in DLP strategies for sensitive information.• Create and reference technical documentation while troubleshooting, improving future response time.• Maintain SOC-2 compliance and handle audit requests, contributing to industry standards adherence.• Exceed metrics for weekly cases resolved and sustaining a 95% first call resolution rate and exceeded weekly case resolution metrics by 20% (team 75%).• Onboard new hires regularly (200+ new hires for a team that processed and distributed over $10 million in rental assistance during COVID).• Reinstated full operations at a site closed due to COVID by restoring functionality to 10 desktops that had been inactive for months and ensuring business continuity without purchasing new equipment and saving $20K.

Albany, New York, United States

• Managed installation, configuring, and troubleshooting of software applications to ensure optimal functionality. • Controlled permissions and access to network resources.• Minimized support requests by 15% and improved productivity by training end-users on hardware and software.• Resolved technical issues using strong analytical and problem-solving skills.• Performed vulnerability assessments and patching.• Executed desktop refresh project to replace over 100 old computers that resulted in better security and efficiency.• Performed advanced troubleshooting for end-user desktop virtualization services and environment.• Resolved technical issues using strong analytical and problem-solving skills.• Windows and Linux server administrative tasks including updating, patching to improve security.• Managed virtual and physical desktops including OS install, deployment of end-user systems. • Performed vulnerability scanning and security related operations. • Mobile device management and asset management.

Albany, New York Area

• Ensured optimal information security for organization by coordinating and executing comprehensive security assessments in conformance with established audit standards, best practices, and guidelines.• Reviewed security configuration to identify security issues, risk and ensure compliance with regulatory and industry security requirements.• Presented findings based on risk, impact levels and recommendations for standardized practices to improve security at all organizational levels.

New York, United States

Internship on "The Threat Within"• Improved capacity to prevent, detect, and address cyber-attacks by using the NIST framework.• Completed internship centered on identifying and defining potential impact of insider threats on the organization. • Engaged with team members on resolving a wide range of assigned cases; presented results of assessments and delivered data-centered solutions. • Strengthened understanding of interrelated dimensions and landscape of cybersecurity threats.

Amsterdam, Ny

Manager's feedback "You're one of the best and intelligent employees we ever had."

Schenectady, New York, United States

Nepal

Cloud Security Graduate Certificate

Bachelor'S Degree, Cybersecurity

Magna Cum Laude

Associate’S Degree, Computer And Information Systems