Dan C. Email & Phone Number

Provide on-site service and troubleshooting for laptops, desktops, and printers.

Manage all technical aspects of the business including facility phone, office, network, A/V systems. Manage social media and online presence.

 Provide internal company help-desk support for employees Single User Support: Password Resets, Software Updates, Browser Troubleshooting, Software Troubleshooting, Email / Outlook / Lync Troubleshooting Multiple User Support: Software Deployment, Incident Management, Knowledgebase Article Creation Incident Management: Created process to manage multiple user issues and large outages to include initial diagnosis, communication with resolver groups, mass notifications to end users, and management of related tickets. Later created documentation and training for Incident Management team. Provide support for tickets submitted by phone, website, or email.