Anthony Perry Email & Phone Number

Columbus, Ohio Area

Escalation point for incidents and requests at Ross Park site.Facilitated the Life Cycle Management of assets.Corporate officer and executive support in all technology aspects.Incident management to meet SLA requirements in Remedy and daily incident monitoring.Train technicians on imaging process, maintaining current documentation, and troubleshooting failures.Provide support to 5000+ local and remote users in a wide variety of Abbott businesses.Application support for Office 2003-2013, Microsoft Lync, Citrix, multiple other COTS applications, and many in-house applications.Ensure compliance of all endpoints based on PC Touch Requirements.Remote support via RDP, PCanywhere, Webex.On site diagnosis and repair.Deployment of packages and policies via management tools. (SMP and McAfee)Active Directory and group policy management.Telepresence and video conferencing.Mobile device support.Assisted with local IT project management.

Diagnose and repair desktops and laptops. Setup and repair for printers. Deploy, upgrade, and repair of POS systems in retail environments. Run and terminate CAT5E and Coax. Residential and commercial networking installation and support.Installation, maintenance, and support of surveillance systems.Manage on-site repair team and ensure customer satisfactionAssist and train technicians in proper procedures for computer repair, mobile services, and customer service.Maintain and establish customer base and relations. Assist with marketing, accounting, and inventory.Activate and support seven mobile service providers. Update each knowledge database accordingly.