Daniel Craddock Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Key achievements:
• Established the content design discipline and secured buy-in to build a dedicated team.
• Implemented and documented content design processes, including discovery workshops, core model, and content crits, which resulted in better content created more efficiently.
• Organised external training in writing for the web, content strategy, and IA for web and comms teams, to upskill the teams and broaden the understanding and appreciation of content… Show more Key achievements:
• Organised external training in writing for the web, content strategy, and IA for web and comms teams, to upskill the teams and broaden the understanding and appreciation of content design.
• Created and managed the SV digital strategy and subsequent roadmap and release notes.

Melbourne, Australia

Conducted user research and design at Family Safety Victoria within the Department of Health and Human Services.

Melbourne, Australia

• Key achievements:
• Introduced contemporary digital approaches to Consumer Affairs Victoria (CAV), including user research, content design, UI design, and digital performance analysis.
• Produced CAV website re-development business case, which received executive sign off for a new content management system and website re-design. It has provided citizens with a vastly superior UX. I received the annual.
• Led the… Show more Key achievements:
• Led the design of the Domestic Building Dispute Resolution Victoria (DBDRV) online application form. Following best practice form design principles, I designed the UI copy, wireframes, and flow. Since launching in.
• Designed and implemented the CAV website Content Performance Benchmark Reports. These deliver insights for continuous quality improvement of web content, through a combination of quantitative interaction data and.

Melbourne, Australia

• Key achievements:
• Initiated and coordinated mapping of more than 4,000 CAV web pages.
• Developed CAV website content audit criteria.
• Removed more than 2,500 pages from the CAV website, resulting in greater UX and SEO.
• Developed CAV content management guide.
• Developed CAV content request form.

Melbourne, Australia

• Key achievements:
• Received the Justice Award for delivering the Department of Justice & Regulation (DJR) Online Forms Design Standard project. I coordinated and co-designed the Standard with consultants and stakeholders across the.
• Received the Justice Award for delivering the Department of Justice & Regulation (DJR) Online Forms Design Standard project. I coordinated and co-designed the Standard with consultants and stakeholders across the.
• Implemented Google Tag Manager (GTM) framework for more than 30 DJR portfolio websites. This was the first live implementation GTM in the Victorian Government and has provided stakeholders with more robust data and.
• Implemented Piwik web analytics tool on the DJR intranet. The intranet had previously never had an analytics capability; now, content authors and other stakeholders have actionable data to plan and improve their.
• Researched and wrote several digital success story case studies, and published to DJR intranet. These provide positive examples for DJR business units to take inspiration from when pursuing digital initiatives. Show less

Melbourne, Australia

• Key achievements:
• Project-managed the Final Examination Preparation Resource website, which provides ANZCA trainees with an interactive overview of the Final (Fellowship) Examination process. Delivered project for less than 50% of.
• Convened three requirements gathering committees for the ANZCA website redevelopment. Website launched with minimal delay or redevelopment.
• Coordinated redevelopment of Faculty of Pain Medicine website.
• Managed all… Show more Key achievements:
• Managed all online and distance education projects and workshops unsupervised for three months, in lieu of new Director of Education appointment.

Canberra, Australia

• Key achievements:
• Member of the DHA Internet/Intranet Redevelopment Project Board.
• Conducted usability testing and requirements gathering for DHA internet and intranet.
• Identified and coordinated DHA’s subject matter experts for web and print content.
• Designed and implemented the DHA Publications Management Schedule.
• Coordinated the re-branding of DHA suite of publications.

Canberra, Australia

• Key achievements:
• Project managed Maintenance Survey; Client Survey; Residential Investment Survey; and Defence HomeOwner Survey.
• Managed Performance Measurement Section in absence of Research Manager.