General office administration and accounts. Main responsibilities include managing accounts receivable and payable invoicing, credits and refunds. Coordinating warranty returns, repairs and write-offs between customer, supplier and Seadan head office accounts department. Processing debt collection and customer account maintenance. Ordering stationary and office supplies.

Managed the support and maintenance department,coordinating and performing online and site-based servicerequests.Key Responsibilities• Performing service requests and repairs online and on- site• Coordinating service technicians to perform completeservice work based on skills and experience.• Creating and maintaining administrative protocols for completing and invoicing service requests.Achievements• Integrated SimPro software into the business and developed… Show more Managed the support and maintenance department,coordinating and performing online and site-based servicerequests.Key Responsibilities• Performing service requests and repairs online and on- site• Coordinating service technicians to perform completeservice work based on skills and experience.• Creating and maintaining administrative protocols for completing and invoicing service requests.Achievements• Integrated SimPro software into the business and developed protocols for its use.• Trained and developed team-members for the supportdepartment administration.• Built and maintained positive and professionalrelationships with clients. Show less

Coordinated the support departmentResponsibility included: Performing/quoting service requests from clients via remote connection and on site; providing security software training to clients on phone and on site; coordinating service technicians to perform on site repairs; invoicing service call paperwork, and ensuring technicians had provided appropriate details; administering the Simpro management software; performing stocktake on secure stockroom; training team members on support… Show more Coordinated the support departmentResponsibility included: Performing/quoting service requests from clients via remote connection and on site; providing security software training to clients on phone and on site; coordinating service technicians to perform on site repairs; invoicing service call paperwork, and ensuring technicians had provided appropriate details; administering the Simpro management software; performing stocktake on secure stockroom; training team members on support department responsibilities; monitoring, updating and implementing necessary administrative and service protocol changes. Show less