Dan Craig Email & Phone Number

Modesto Junior College

Produce the most graduates of the Referee Student Lane Technician training program in California. Make decisions as to the emission control requirements for automobiles, conduct smog inspections for use in Bureau of Automotive Repair investigations and mediation of consumer complaints, interview and appoint personnel. Provide evaluations for use in the improvement and development of the California State Smog Check Program.

Bakersfield, California Area

Provided leadership and organizational skills to accomplish the successful deployment of 6,000 CISCO Unified Communications VOIP telephony endpoints to ten locations throughout California. Responsible for obtaining and installing computer hardware and software. Responsible for many varied mail center operations. Continually recommended by supervisors to provide leadership and organizational skills for ongoing projects.

Lake Isabella

Responsible for customer service and relations, assign tasks to employees and verify work product, cash accounting, cashiering, product placement, asset protection.

Lake Isabella

Responsible for customer service and relations, assign tasks to associates and verify work product, operate and maintain computer based business systems, cashiering, product placement, product ordering, employee scheduling, minor cash accounting and bookkeeping, assist asset protection personnel.

Lake Isabella

Create computer generated automotive service estimates and invoices, customer service and relations, automotive repair sales, monitor technician work product, verify and assist technicians with diagnosis and repairs, lookup and obtain parts for technicians, perform smog inspections.

Bakersfield, California Area

Successfully implemented procedural and personnel changes which resulted in increased customer count, enhanced work flow, invoicing time savings, increased compliance with regulations, improved customer satisfaction ratings. Responsible for overall facility operations for three locations: daily accounting, invoicing, assign work to technicians, adjust work assignments to meet daily operational needs, verify and assist technicians with diagnosis and repairs, monitor technician work product, interview perspective employees, ensure compliance with regulations, lookup and obtain parts, perform smog inspections.

Bakersfield, California Area

Conducted formal investigations which include various means of suspect targeting, evidence gathering, witness interviews, and report writing, leading to the successful prosecution of many criminal, civil, and regulatory cases. Successfully mediated disputes between consumers, licensees, and legal authorities. Developed relationships with multiple agencies and individuals to accomplish goals. Access multiple databases, organize and interpret data, use of computer hardware and software, use of video equipment, interview witnesses and undercover operators, setup and document undercover vehicle malfunctions and repairs. Recommended by supervisors to implement changes and provide training for coworkers in the use of video equipment and computer technology which resulted in the improvement of evidence gathering capabilities, work flow, and final work product.

Bakersfield, California Area

Recommended by supervisors to develop work flow procedures for the purpose of meeting the needs of substantially increased work flow due to the introduction of Test Only smog check referrals, and subsequently trained and supervised personnel in these procedures. Responsible for the operation of several Referee facilities throughout California. Made decisions as to the emission control requirements for automobiles, conducted smog inspections for use in Bureau of Automotive Repair investigations and mediation of consumer complaints, interviewed and appointed personnel. Provided evaluations for use in the improvement and development of the California State Smog Check Program. Participated in automobile roadside smog inspection audit program. Received multiple awards for Referee of the Quarter. Produced the first graduate of the State of California Referee Work Experience Program and helped to develop the program.