Dave Dancsecs
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Dave Dancsecs Email & Phone Number

Staff Software Engineer at Brandwatch at Brandwatch
Location: Greater Brighton and Hove Area, United Kingdom 15 work roles 2 schools
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Current company
Role
Staff Software Engineer at Brandwatch
Location
Greater Brighton and Hove Area, United Kingdom
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Who is Dave Dancsecs? Overview

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Dave Dancsecs is listed as Staff Software Engineer at Brandwatch at Brandwatch, a with 486 employees, based in Greater Brighton and Hove Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Dave Dancsecs.

Dave Dancsecs previously worked as Staff Software Engineer at Brandwatch and Senior Engineering Manager at Brandwatch. Dave Dancsecs holds Bsc, Information Technology Systems from University Of Sussex.

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Brandwatch

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Profile bio

About Dave Dancsecs

Dave Dancsecs is a Staff Software Engineer at Brandwatch at Brandwatch.

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Dave Dancsecs's current company

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Brandwatch
Brandwatch
Staff Software Engineer at Brandwatch
east sussex, east sussex, united kingdom
Website
Employees
486
AeroLeads page
15 roles

Dave Dancsecs work experience

A career timeline built from the work history available for this profile.

Staff Software Engineer

Current

Brighton, England, United Kingdom

Jun 2024 - Present

Senior Engineering Manager

Brighton, England, United Kingdom

Nov 2020 - Jun 2024

Director, Customer Support

Brighton, United Kingdom

Key Achievements:- Successfully integrated the separate, global Brandwatch and Crimson Hexagon support teams following the merger of the two companies, aligning systems and processes across the unified team- Supported customers through migrations from the respective legacy Brandwatch and legacy Crimson Hexagon social listening products onto the new, Brandwatch Digital Consumer Intelligence product- Introduced a new and improved SLA, which resulted in halving the average… Show more Key Achievements:- Successfully integrated the separate, global Brandwatch and Crimson Hexagon support teams following the merger of the two companies, aligning systems and processes across the unified team- Supported customers through migrations from the respective legacy Brandwatch and legacy Crimson Hexagon social listening products onto the new, Brandwatch Digital Consumer Intelligence product- Introduced a new and improved SLA, which resulted in halving the average first response time for customer support requests- Maintained an average CSAT score of 98% during my tenure- Ran a development project to implement a new, internal administration application for Brandwatch staff Show less

Jul 2018 - Nov 2020

Delivery Manager

Brighton, United Kingdom

Mar 2018 - Jul 2018

Support Team Lead (Emea) & Delivery Manager

Brighton, United Kingdom

Feb 2016 - Feb 2018

Support Team Lead (Emea)

Brighton, United Kingdom

Nov 2015 - Feb 2016

Customer Support Team Lead

Brighton, United Kingdom

Sep 2014 - Oct 2015

Senior Support Executive

Brighton, United Kingdom

Jun 2013 - Sep 2014

First Line Support Analyst

Brighton, United Kingdom

Jul 2012 - Jun 2013

Mobile Solutions Specialist

The Digital Property Group

London, United Kingdom

Aug 2011 - Jul 2012

2Nd Line Product Specialist

The Digital Property Group

London, United Kingdom

Aug 2011 - Mar 2012

2Nd Line Technical Support Analyst

The Digital Property Group

Brighton, United Kingdom

Mar 2011 - Aug 2011

1St Line Technical Support Analyst

The Digital Property Group

Brighton, United Kingdom

Feb 2010 - Mar 2011

Customer Service Assistant

Burgess Hill, West Sussex

Jan 2009 - Jul 2009
Team & coworkers

Colleagues at Brandwatch

Other employees you can reach at brandwatch.com. View company contacts for 486 employees →

2 education records

Dave Dancsecs education

Information Technology, Business, Geography, Spanish

Maidstone Grammar School
FAQ

Frequently asked questions about Dave Dancsecs

Quick answers generated from the profile data available on this page.

What company does Dave Dancsecs work for?

Dave Dancsecs works for Brandwatch.

What is Dave Dancsecs's role at Brandwatch?

Dave Dancsecs is listed as Staff Software Engineer at Brandwatch at Brandwatch.

Where is Dave Dancsecs based?

Dave Dancsecs is based in Greater Brighton and Hove Area, United Kingdom while working with Brandwatch.

What companies has Dave Dancsecs worked for?

Dave Dancsecs has worked for Brandwatch, The Digital Property Group, Domestic & General, and Santander.

Who are Dave Dancsecs's colleagues at Brandwatch?

Dave Dancsecs's colleagues at Brandwatch include Xavier Simon, Nick Perona, Kendra Bissonnette, Vikram Ravi Ramanathan, and Jennifer Wilder.

How can I contact Dave Dancsecs?

You can use AeroLeads to view verified contact signals for Dave Dancsecs at Brandwatch, including work email, phone, and LinkedIn data when available.

What schools did Dave Dancsecs attend?

Dave Dancsecs holds Bsc, Information Technology Systems from University Of Sussex.

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