• Compiled research and analyzed government programs and agency operations to develop written reports for the public and state legislators• Conducted interviews with agency personnel to get more in-depth information and better understand nuances within the agency.

• Selected, trained, and led a remote team of 12+ interns from across the US via Slack and Trello, and Webex• Edited and remediated over 100 digital documents per year to ensure compliance with Section 508 of the Rehabilitation Act of 1973, and ensure accessibility for veterans with audio and visual disabilities• Acted as liaison between department and outside agencies needing remediation work, including Booz Allen Hamilton, and established and maintained long-term relations between both organizations.• Created new training documents for the department, and lead efforts to select and onboard new members for the 2020-2021 and 2021-2022 sessions• Collaborated with team members via Slack and Trello, and Webex Meet to share, check, and double-check each file for additional errors• Collaborated with other members of the executive leadership team to develop and implement new intern policies• Collected and compiled departmental metrics to track performance, and look for possible areas of improvement • Conducted research to find new products and software to complete remediation tasks

· Coordinated meetings between the Consul General and local people of interest from various industries to explore areas of cooperation between Belgium and the Southeastern United States· Collaborated with communications director to edit videos and draft messages for various socialmedia pages (Linkedin, Twitter, etc...) to increase visibility and bolster the country’s image locally· Researched and analyzed local economic and political trends and wrote 7+ memos summarizing the findings (topics covered included energy development and regional legislature wrap-ups)

• Coordinated with team members to facilitate fast and efficient event set up and breakdown• Led and executed several plumbing, electrical and carpentry projects to ensure proper facility function. • Trained and Certified for safe Forklift use by the National Safety Council

• Processed cash and credit transactions for customers during peak hours• Closed and counted down registers daily after closing, and assisted in preparing sales reports for the finance department.• Responsible for training other staff members and volunteers to use PoS system• Ensured the safety of special needs customers (people with food allergies, handicaps, etc…)• Assisted in keeping inventory by checking in orders from foodservice vendors• Made public health a priority by following proper food safety procedures: such as keeping food contact surfaces clean, ensuring that all food is kept at proper storage or serving temperature and keeping food prep areas separate to prevent cross contamination

• Organized and entered data from 100+ completed case files• Assisted in the creation of new intake files to help improve overall speed and efficiency for the center• Gained valuable perspective into the mediation practice by participating in numerous observations with licensed working mediators

• 2016 Favorite Pharmacy Team Member• Coordinated with pharmacy manager to emphasize the importance of customer service among staff, which helped improve customer satisfaction rates by 35%• Received and verified over 60 written and electronic prescription and refill requests per day to ensure 100% accuracy• Established and maintained patient profiles to ensure each patient received accurate care and privacy protection

• Assisted prosecutors and judges in arraignment court by obtaining and organizing case files and setting up second court dates if necessary • Contacted law enforcement to obtain relevant information and arrange pick up for defendants with outstanding warrants• Filled and filed orders of protection for victims of violent crimes