Daniel Decker

Daniel Decker Email and Phone Number

Director of Customer Support and Community Engagement @ Immerse
Nashville, TN, US
Daniel Decker's Location
Nashville, Tennessee, United States, United States
Daniel Decker's Contact Details

Daniel Decker work email

Daniel Decker personal email

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About Daniel Decker

Wholeness is the goal. Whole people, systems, products, and world. I am lucky enough to be working with an incredible team of people at an innovative and award winning start-up, doing just that! What started as social entrepreneurship has turned into helping to foster and grow the worlds first language learning community in the metaverse! In my current role as Director of Community Engagement, I have been driving the effective engagement of members, improving customer support, and enhancing communication between our partners and us.Current responsibilities:๐Ÿ‘ฅ I manage a team of Member Engagement Specialists, focusing on their hiring, training, and performance reviews. ๐ŸŒ I maintain our knowledge base by updating articles and creating in-app content.๐Ÿค I work closely with our strategic partners, ensuring they are always in the loop about any major product changes.๐Ÿคฒ I have been focusing on building stronger connections with our members. By training our team to be available for exemplary support, I aim to offer immediate assistance to members, thereby building trust and satisfaction within our community.About Me:๐Ÿ“My journey: IL ๐Ÿ‘‰ CO ๐Ÿ‘‰ CA ๐Ÿ‘‰ TN๐Ÿคฒ Social Entrepreneurship is my jam๐Ÿƒ๐Ÿผ Fitness Junkie๐Ÿš€ StarWars nerd๐ŸŒŽ World Traveler โ›ต๏ธ Happiest on the water

Daniel Decker's Current Company Details
Immerse

Immerse

View
Director of Customer Support and Community Engagement
Nashville, TN, US
Website:
immerse.online
Employees:
119
Daniel Decker Work Experience Details
  • Immerse
    Director Of Customer Support And Community Engagement
    Immerse
    Nashville, Tn, Us
  • Immerse
    Director Of Community Engagement
    Immerse May 2023 - Present
    Nashville, Tennessee, United States
    The focus of my role as Director of Community Engagement is on driving a dynamic and rewarding user experience, leading a team of talented Member Engagement Specialists, and optimizing community interactions.I'm also dedicated to updating and creating content that reflects the latest product updates, facilitating open and effective communication with our key partners that utilize our platform, and taking our customer support to the next level with new initiatives as we grow, like live-chat.It's all about creating the best possible environment for our members and enhancing their journey with us!
  • Immerse
    Director Of Brand Partnerships
    Immerse Dec 2022 - Present
    Nashville, Tennessee, United States
    We are partnering with global companies to reimagine their brand in the metaverse by creating a new branded location in our virtual world. Additionally, these locations will enhance the cultural learning experience for our Members and help to offer even more value to our users. Our goals are:1. To provide value in our virtual world by creating authentically branded social experiences2. To allow members to leave those experiences with real-world value - through the opportunities provided by our partners. We take pride in involving our community in the decision of what brands we work with and in creating new value for both consumers and brands.
  • Immerse
    Head Of Customer Success
    Immerse Dec 2019 - Dec 2022
    Irvine, California, United States
    Immerse is a virtual world reimagining language education in the Metaverse.I led the Support and Engagement Initiative of both sides of our VR Education Platform. On one side of our platform, we have one of the fastest-growing communities of VR Members who regularly visit our virtual world to connect with each other and build real-life Spanish and English fluency. On the other side, we have a team of Language Experts who teach lessons and facilitate conversation with our community. In this role:- I was in charge of speaking into the product design and UX in a way that made orientation more effective. - I built 2 Support Center Websites to support teachers and VR learners. Website Material I let VR Orientation sessions. - I led all Feedback and Member Services initiatives. - I created an insider group of our super-users called the "Immerse Pioneers" to speak more directly into our product design and help with research.
  • The Rock Institute
    Athletic Performance Coach
    The Rock Institute Mar 2019 - Dec 2019
  • True Food Kitchen
    Server
    True Food Kitchen Apr 2017 - Nov 2019
    Newport Beach, California, United States
  • P.F. Chang'S China Bistro Inc.
    Bartender
    P.F. Chang'S China Bistro Inc. Aug 2013 - Dec 2017
    Colorado Springs, Colorado
    Bartender Team Leader
  • Life Time Inc.
    Member Services Representative
    Life Time Inc. May 2015 - May 2017
    Colorado Springs, Colorado, United States

Daniel Decker Education Details

Frequently Asked Questions about Daniel Decker

What company does Daniel Decker work for?

Daniel Decker works for Immerse

What is Daniel Decker's role at the current company?

Daniel Decker's current role is Director of Customer Support and Community Engagement.

What is Daniel Decker's email address?

Daniel Decker's email address is da****@****.online

What schools did Daniel Decker attend?

Daniel Decker attended Nazarene Bible College, University Of Colorado Boulder.

Who are Daniel Decker's colleagues?

Daniel Decker's colleagues are Sophie Delsaux, Phd, Rachel B., Kazunobu Sawada, Nuralhuda Al-Dabbagh, Brett Rotatori, Misty Wilson, Ed.d., Marijana Dimovic.

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