• Drive revenue growth through leadership of Sales, Business Development, Demand Generation, and Customer Success teams.• Develop and implement strategic initiatives and implement systems to optimize operational efficiency.

Managed operations for a global team of customer success professionals, developing and implementing engagement models to improve customer satisfaction and adoption. Established key performance indicators and a customer health score framework to align customer success with business objectives.

Founded and scaled post-sales organization, including Customer Success, Account Management, and Professional Services. Led efforts to integrate customer success functions and drive customer retention and expansion.

Founded and scaled the post-sales organization, supporting a growing SaaS business with a global customer base. Led Revenue Operations, created a professional services organization, and implemented strategies to improve customer lifetime value and operational efficiency.

Responsible for growing revenue within 20 strategic accounts which included new customer sales, existing customer awareness campaigns, and re-education of servicesDevelop strategies with Partner Sales Manager to increase reach within strategic accounts as well as maintain direct relationships with customer contacts to help retain and grow businessImplement new WebEx services into customer base to improve utilization of solutions that were tailored and focused specifically to each customers’ business needsLeverage previous work experience within Telco space to better support, grow, retain, and set expectations for the customer and channel partner

Managed InterCall’s web team of 5 Web Project Managers and maintained over 100% of a $40 million annual quota bringing in over 25 committed revenue contracts a monthNegotiated strategic partnerships with third party vendors, sales reps, and channel managersWorked daily with the Vice President of Direct Sales to drive web revenue and educate 6 regional sales Vice Presidents on Global web strategy and market trendsPossess extensive knowledge of future industry advancements for all market leaders in the Unified Communication industry

Demonstrated web platform capabilities, and discussed long term web market with prospective customersAdvised sales managers, and regional vice presidents on market trends, competition, and product advancementsAdvised reps, managers, and regional vice presidents on market trends, competition, and product advancementsDrove sales for 53 sales reps for 7 web conferencing products while maintaining 100% of quota for over 7 months reaching highs of 223%Signed 56 committed contracts totaling over $13 million in overall salesDrove web business to double team size from 3 to 6; promoted to Web Manager after 7 months

Responsible for new sales account growth and maintaining relationships with field sales team requiring highly developed written, verbal, and customer relation communication skillsDaily activities included evaluation of customer needs, satisfying customer wants, timely and cost effective creation of business solutions, and cold calling into new and existing accountMarket products and negotiate with “C” level executives on a regular basis.