Denise Anderson Email & Phone Number

North Las Vegas, Nv, Us

Las Vegas, Nevada

Las Vegas, Nevada Area

Responsible for management and repair of the inmate telephone system for detention centers and seven prisons in Southern Nevada. This includes troubleshooting, install, repair and daily administration of Inmate inquires for password resets, account balance inquiries, complaints regarding call quality and account balance. Provides revenue, station activity reports and burning of inmate call records for investigator and jail staff and verification of attorneys per city and county requirements. Liaison between Department of Corrections personnel and CenturyLink staff providing technical and logistical advice in relation to changes/additions to Inmate telephone system, kiosks and video visitation units. Processing and escalation of trouble tickets and ordering of new telco services. Procurement and maintains inventory of spare parts, equipment and tools. Asset management for new, relocated, or disposed equipment and coordinates the safe and secure disposal of retired IT equipment/media, ensuring that no customer and/or company data is exposed.

Simi Valley Ca

Managed team for daily support of ongoing operations and transition from Meridian legacy phone systems to Cisco and Avaya call center VOIP solutions.Provided 24X7 coverage supporting multiple bank sites, in Level One support for network and telecom and related hardware, printers, troubleshooting diagnosed and resolved problems for network issues. Installation, moving, troubleshooting and disconnects of Avaya and Cisco VOIP phones.. Data Center support in card replacement, and "rack n stack" of network switches, servers and routers Asset management of spare parts, phones and other equipment. Receive, inventory and disposition incoming parts/equipment scheduled projects. Prep RMA parts for return to vendor; create all associated paperwork (Work orders, Scrap form if applicable) accurately and in a timely manner. Assisted with end-user PC desktop, software and peripherals setup. Managed, organized and maintained housekeeping and cable management of Data Centers, MDF’s, and IDF’s and managed coordination and interaction of third-party vendors.

Simi Valley, Ca

Technically supported three building sites with all MAC work, programming Merdian telephone system and administration of voice mail systems. Conducting corporate moves of associates Supported video conference systems with setting up calls and trouble shooting. Supported Aspect call centers and training new personnel

Simi Valley, Ca

Daily administration, moves, adds and changes on Nortel Option 81c, Merdian Mail and five ACD queues. Provided ACD statistic reporting, using Clarity ACD call management packageProcessed weekly reports for call detail records using tracking software. Assisted IT department in setup of new user workstations and component replacements. Supervised front desk in console operations, scheduling and performance reviews.

Agoura, Ca

Managed and designed telecommunication solutions for new installs in remote offices.Supported Option 11 PBX and associated peripherals for three sites, including all moves, adds and changes.Monthly review, consolidation and approval of telecom bills saving $6,000.00 per month. Set-up video conferencing configuration, and end user training

Calabasas, Ca

Assisted with project management of new installs in remote offices, and corporate moves. Programming PBX and Meridian Voice Mail for daily MAC work. Analyzed local, long distance, and wireless services to insure accurate billing. Coordinated third-party activity such as circuit and trunk setup for Telecommunication systems and services. Interfaced directly with all vendors in contract negotiation, formalization and approval for all telecommunication services. Rolled out and handled administration of company cell phones, calling cards, and pagers, Trained and supported users on using ACD, Voice Mail, and all Meridian telephones. Purchased and installed Polycom and Picturetel Video conferencing systems.

Simi Valley. Ca

Supervised a staff for daily processing and billing of all service orders and managed RMA program for field service operations. Conducted physical inventories and auditing of facility, remote field service offices and service vans. Resolved discrepancies during the physical inventory and cycle count Researched identified and resolved inventory discrepancies. Conducted root cause analysis. Was responsible for entering results of cycle counts and physical inventories into the AS400 software program