- Designated Subject Matter Expert and primary point of contact between business and IT teams for implementation of Qlikview, a business intelligence tool designed to reduce report request turnaround time by 50%- Facilitate stronger relationships between clinical, account management, and IT to eliminate department silo effect and satisfy contractual deliverables, resulting in additional time available for revenue-generating deeper client data analysis- Research and present historical physician treatment trend data analysis to clients, proactively introducing cost and treatment efficiencies to client programs

- Create SQL queries using Toad software and utilize Teradata business intelligence tools for ad hoc reporting requests, data mining, and strategy planning on a monthly, quarterly, and annual basis. - Identify data and process deficiencies and collaborate with the proper resources to provide resolution with documentation, leading to more accurate data analysis and process improvement.- Business requirements liaison between UnitedHealthcare and HMS project management for major process redesign on $40 million book of business with goal of achieving 50% reduction in manual processing time through automation and ensuring scalability for nationwide expansion.- Project lead for 2012 revenue reconciliation project, tasked with translating business need into specifications for the Information Technology group to execute, which resulted in an increase from 75% to 97% in revenue dollars reconciled within three months.

- Understood and addressed both business and scientific oriented needs of Healthcare Professionals by engaging in meaningful dialog to determine underlying patient needs and determine how products could address such needs.- Rapidly developed knowledge of healthcare industry through training, reprint studies, and personal research.- Developed, implemented, and monitored tactical plans to attain goals within key customer segments, utilizing all available resources, such as reporting data to discover trends and competitive threats, and to customize approach to working with Healthcare Professionals.

- Promoted twice (Q3 2006 & Q2 2007) in recognition of consistent acquisitions of 3 to 5 new telecom customers per month with stock option grants for each promotion.- Extensive business networking (BNI and Le Tip) done to extend reach within telecom industry; in addition to lead generation through daily cold-calling.- Conduct technical and sales technique training with team members to enhance their understanding of telecom/internet technologies and situational selling skills.